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Forum Discussion
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
I wish Dropbox would stop the avoidance tactic by sending frustating go-nowhere questions and requests for informaiton. The search feature simply does not worked as it has for years now. From what I can tell it is a problem with photos/files added or copied to Dropbox folders via the laptop app. Now that I've searched the community boards, I know it's not me. In the past I have usually gotten prompt, meaningful responses to problems I've raised. The silence on the search complaints is deafening...which probably means the search problems are chronic and serious. At this point, I wish Dropbox would just admit it.
Dropbox resolved this issue for me after several weeks and constant pushing on my part. The engineering team was extremely slow and unresponsive. They were the ones who had to fix it, and they finally did; but it was a poor experience to have had to have waited so long. Since the fix, it has been working properly. I hope this is helpful.
Thank you Walter for finally letting us know that it is a Dropbox problem. Brutal truth is always better than the tech-support runaround. I will keep a watch on the incident update page (probably too often), because I of course have huge projects due this week, and the search problem is making the workload almost double. Oh well, thank you for the update.
