Forum Discussion

Helpful | Level 6

4 years ago

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???

Mmmooo
4 years ago
Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

If anyone else experiences this problem, try waiting it out. 🤷‍♂️

Explorer | Level 4

After updating client, my Dropbox don't search correctly in client.

I'm SysAdmin and in all of my computers, it's the same.

Can you help me? I need to downgrade Dropbox or can I wait for the next version because come soon?

PD: Sorry for my English, it's not so good 😞

Dropbox Staff

3 years ago

Hey mgibert, thanks for bringing this to our attention.

Are you using a Windows or a Mac computer?

And are you only having an issue searching for files in your Dropbox folder, or other folders on your computer as well?

Let me know and we'll go from there.

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!