Forum Discussion

Helpful | Level 6

4 years ago

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???

Mmmooo
4 years ago
Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

If anyone else experiences this problem, try waiting it out. 🤷‍♂️

Helpful | Level 5

Thank you for letting me know that this seems to be a widespread issue in the community. Is there a way to get any support from Dropbox?

Collaborator | Level 10

3 years ago

I welcome any and all new ideas on how to get Dropbox's attention to the search issues.

I'm still don't know whether the search function changes are Dropbox problems, or a Dropbox deliberate change in their format/protocols.

Given the deafening lack of response, I'm thinking maybe the latter.

Either way, it would nice if Dropbox would say something, anything to its paying customers.

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!