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Forum Discussion
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
Can someone from Dropbox help me?
Search problem is nowhere near resolved for me. In fact, now that I'm focusing on it, it just seems to be getting worse and worse.
Can somebody from Dropbox resolve my search issue like it supposedly resolved it for others in this chain?
Yes, please. 🙋:female_sign: It needs fixing. There’s two reasons why some companies are choosing to use other cloud based apps. Price and this search bug crap. Yet, I know this has the potential of beating everything out there because for me it’s next level in ease with the app and folder organizing. But you remove that bonus when you can’t search your files. Dropbox needs to be searchable within dropbox itself and from your finder. It used to be.
Please Ticket Nos. 19064142, 19082558, and 19046051 - lots of my screenshots documenting problems in those. Since problems persist, I could create more screenshot proof but rather not.
In addition, problems are on DB desktop app, website, and iPhone app. I do not know for sure, but problems seem rooted in files added via desktop app and any files (no matter when or how uploaded) that moved or renamed from any platform.
To answer future questions I'm likely to get in response:
my interent connection is fantastic
website problems are the same in Chrome and Edge
I'm adding, moving, and renaming DB files in the same way I have for years
While I appreciate any response., given the multitude of problems just reported here, the questions are likely for Dropbox, not its customers.
I'd be crushed to know that the work I've put into creating my database the last years is now potentially useless if I can't search it to find my files/dox/photos for future projects. Please help your customers who'd rather Dropbox resolve this than change their storage vendor.
- Please see Ticket Nos. 19064142, 19082558, and 19046051, which include lots of my screenshots documenting problems. Since problems persist, I could create as many screenshots you need to document problem, but I'd rather not.
Problems are on DB desktop app, website, and iPhone app. I do not know for sure, but problems seem rooted in files added via desktop app and ANY files (no matter when or how uploaded) that are moved or renamed while in any platform.
To answer future questions I'm likely to get in response:
Dropbox desktop app seems up to date: version 159.4.5870
my interent connection is fantastic
website problems are the same in Chrome and Edge browsers
I have not changed the way I've added, moved, or renamed DB files for years
While I appreciate any response, given the multitude of problems (even just those reported here), the questions are likely for Dropbox, not its customers.
I'd be crushed to know that the work I've put into creating my database the last years is now potentially useless if I can't search it to find my files/dox/photos for future projects. Please help your customers who'd rather Dropbox resolve this than change their storage vendor.
yes it happens all the time. no specific search terms.
- I still have issues finding folders created on certain days
- Nancy
Dropbox Staff
Hi everyone, I hope you’re doing well.
SarahT123, have you perhaps tried to switch browsers on your computer and see if the issue persists, when searching for the files you moved into your folders?
photogirl007, I can see above that Megan had asked you a couple of questions on this. Can you let me know what’s the syncing status and app version of your desktop app?
Finally, amcoffice, can you please clarify on which platform are you having trouble with file search? Is it the website/desktop app/mobile app?
- Walter
Hey amcoffice, thanks for the ticket IDs.
I've located them in our system and passed your comments on to the expert who's handling your case, so you should be hearing from them soon.
Let us know if you have anything else to add in the meantime.
When it comes to your issue now klundq1 - can you clarify if it happens with specific search terms or if this is affecting all of your search results?
And basically only certain cases. I consistently will not find certain cases - for example I can always find Smith, John, but never ever Smith, James. They should both come up when I search Smith, but only John comes up. And it is always that same case that is missing, but I have other ones that are consistently missing too.
Thank you, Walter. I look forward to hearing from someone soon.
I've tried switching browsers and the search still doesn't work properly. I don't think it's a browser issue.
Hi Nancy & Megan , I switched computers this year but it wasn't working on my old one either. I currently am in Mac OS Montery 12.6 and previously was in Catalina. I am now on a 2021 16" Macbook Pro 16GB and prior was on a Macbook pro which I believe was 2017 and as stated was running Catalina. Plenty of memory as I had to run memory intensive apps like Photoshop and Lightroom and never had issues. Both laptop finders could not search Dropbox files. I think there might have been a short period of time it worked in the past year or so but it's been such a huge problem for so long I can't recall when it was. It does not search from the finder window or inside the app itself from the desktop. I have better luck on the mobile app.
Hope this is helpful. Sorry for the delay. Life is pretty busy at the moment. Which is why I need search to work even more so. Thank you!
