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Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

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Missing folders

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Missing folders

Stavbox
New member | Level 2
‎11-30-2023 10:45 AM

Hello everyone

I have a basic dropbox account and yesterday I discovered that some folders are missing. I checked the Deleted but had no luck. Any idea how can I recover them? If I upgrade now, will I be able to recover files deleted the past 180 days instead of 30 days?

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Hannah
Dropbox Staff
‎11-30-2023 11:34 AM

Sorry to hear about this, @Stavbox.

 

Apart from your deleted files page, can you also check your events page and see if you can locate the folders there?

 

I'm afraid upgrading now won't help you restore your files if they've been deleted more than 30 days ago.

 

But let me know what you find in the events page.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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