File keeps being moved into the parent folder instead of the subfolder on the website

Question

When moving an online file from one directory to another directories sub-directory, often times (not always) the file will end up in the root dir and not the sub-directory that was selected.
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Example: Move file /examples/myfile.txt to /new-example-folder/text-files/myfile.txt often times "myfile.txt" will end up at /new-example-folder/myfile.txt and not the sub-folder "text-files".&nbsp; No Error message is ever given so I don't believe an error is triggered.
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I have provided screenshots to demonstrate this issue, they can be viewed here,&nbsp; removed
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Hoping that the Dropbox Support team will see this an fix the issue or someone could share a work-around to the issue.&nbsp; We depend on the organizing of our data critically and this issue has definitely slowed us down on many occassion.

Megan · Answer

Hey BUser2024, let's jump right into this!&nbsp;
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I'm guessing you're using the desktop app in order to achieve this move, right?&nbsp;
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Keep in mind that I removed your shared link, in order to avoid it from receiving a lot of traffic.&nbsp;
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Would you mind clarifying your device's OS, and when did this start happening?&nbsp;
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Keep me posted, and we'll take it from there!

BUser2024 · Answer

Hi Megan,&nbsp;We are not using the Desktop app, this is happening while using the web browser.&nbsp; We use PC's with Chrome as the browser.&nbsp; Sorry about the pictures, I have added them back using the picture tool on the toolbar... if you don't want them on the thread at all that's fine, you can delete them.&nbsp; Sorry for the misunderstanding.&nbsp; Thanks for your help!&nbsp;

Nancy · Answer

Hey, BUser2024! Hope you’re doing well and thanks for the screenshots.
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From the last screenshot, I understand you’re trying to move your PDF file into the “Import-into-GoodNotes” directory/folder, correct? However, from your first screenshot, it looks like the file has been moved inside a folder named “Admin”, which is located within “_Site Visits”. Feel free to correct me, if I’m wrong though.
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If you try and move this file to another folder instead, are you experiencing the same behavior?

BUser2024 · Answer

Hi Nancy, thank you for your response.&nbsp; Sorry for the confusion, I have added step numbers to the images in order to put them in the correct order.&nbsp;What we are doing is starting in the sub-directory /__Site Visits/Admin and attempting to move a file in that directory to /__Site Visits/Import-into-Goodnotes and "Sometimes," not all the time, the file ends up at the root of /__Site Visits instead of the selected folder "Import-into-Goodnotes"&nbsp;Hope that clarifies the issue.

Megan · Answer

Hi BUser2024, thank you for clarifying!
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Do you notice this behavior with random files, and folders or when you try to move content to this specific path?&nbsp;
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Also, I'd like for you to maybe check with a different browser, and see if the same thing happens there. It'd help us narrow it down, and check if this is a browser-specific cause behind it.&nbsp;

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File keeps being moved into the parent folder instead of the subfolder on the website

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