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When I plug into my iPhone X with my computer (Windows 10) dropbox pops up a message ''Device is locked''
I tried all the ways that I read here in Dropbox support but nothing works .
I choosed ''I trust '' to my phone , I reinstalled dropbox in my computer, I opened the photos when I pluged the device and I changed the preferences in dropbox about asking me everytime about what to do with this device . What else can I do ?
I try it again:
I think I found how to make it work:
right-click on DropBox icon in tray
open options (gear icon)
select "preferences"
select "Import" tab
delete all the devices like "Apple iPhone (personal)"
click on "Change autoplay settings"
find the iPhone device on the list and change the setting to "import fotos and videos (dropbox)"
then:
open explorer
connect your iphone
dropbox wil open a pop up with the name "camera-upload" with the option to import. WAIT.
In explorer in the drives list your iPhone will appear.
select it, unlock the phone and wait until the directory "internal storage" is visseble. Select it and wait for DCIM.
on the pop-up about what to do , choose "start to import"
This works for me every time on every computer.
When i take the iphone of my wife i don't need to do al these steps, she has not so many photo's on her device so i think it is because it takes too long to search for the iphone when you have a lot photos on your device.
Thanks for letting us know about this @Wiel and sorry to hear our system was acting up marking your posts as spam.
Let us know if this works for you too @1315 and note that we do offer phone support to admins of Dropbox Business teams on the Advanced and Enterprise plans, and for Dropbox Education teams (you can find more in the Admin's Console under the 'Help' tab if you're an Admin on one of those plans). If you’re a member of one of these teams but you're not an admin, you can ask the admin of your team to call us on your behalf.
If you are on an individual plan, you can log a ticket with our team and ask for more account specific assistance any time you wish through this page:
https://www.dropbox.com/support
Hope this helps to some extent and have a lovely day folks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Double-post.
@marcdeschenes wrote:The answer is stupidly easy and should have been fixed a long time ago.
Unplug iPhone from PC.
Right click on Dropbox icon, click on on gear (settings) icons and select Exit Dropbox.
Plug in iPhone, Dropbox will autostart and voila!
I can repeat this behavior every time I plug in the iPhone whilst Dropbox is running.
Good luck!
This worked for me! thank you! I hope dropbox fixes this!
This solved my issue!!
The answer is stupidly easy and should have been fixed a long time ago.
Unplug iPhone from PC.
Right click on Dropbox icon, click on on gear (settings) icons and select Exit Dropbox.
Plug in iPhone, Dropbox will autostart and voila!
I can repeat this behavior every time I plug in the iPhone whilst Dropbox is running.
Good luck!
Nvmd.
Hi @cornellalum (or @howlymowly) - welcome to the Dropbox Community and thanks for going through your extensive troubleshooting process; I'm sure this will help any users that might get this error in the future.
As a side note, I've found the (now duplicated) post of yours in our Community's spam section and brought it back for you. Apologies for this but our spam filter must have caught your post due to its length.
In any case, I'm glad to hear you managed to resolve your concern in the end and note that we're always around if you have any questions.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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