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Forum Discussion
Your account can't be updated to leave the shared workspace.
Your account can't be updated to leave the shared workspace. To continue syncing your Dropbox account, close the following files or folders:
Hello suzie17
Is the problem is fixed or still facing it ??
I do need solution for same error , getting it on my Desktop ( Windows 8 ) . I have dropbox Plus ( 2 TB ) account and tried all the possible ways ( Advanced Uninstall, Relink the account ) to get overcome but still getting the same error . I'll attach the screen shot of this
Thanks in advance
I tried converting my professional dropbox to a business dropbox. When I did that, now the dropbox app on my computer no longer works. It throws an error that says
"Your account can't be updated to the new xxx shared workspace. To continue syncing your Dropbox account, close the following files or folders..."
Thing is, those folders aren't "open" on my machine. Furthermore, the mention folders that are shared to me by third parties. I tried to delete them on my dropbox and re-request access but that didn't work either. The details under the error shows that its trying to rename the folder, which may be why this happens because obviously it can't rename a file I don't have permissions to rename.
Any ideas here?
- Daphne
Dropbox Staff
Hi sean10, thanks for reaching out to us here!
I've moved your post here as it seems that you're getting the same error as mentioned here by the OP.
Could you try the steps suggested here to see if that does the trick? If the issue persists, I'd suggest unlinking and relinking the desktop app to try resolve the issue.
Let me know if this helps!
I am struggling with the same issue now. i am not able to access or sync. Need a solution urgently. these files are not open on my system or any system.
Thanks
- Lusil
Hi there sanandan sudhir, thanks for joining us on this discussion.
Could it be that there's a third party app on your computer that's interacting with the Dropbox desktop app?
You can check this by having a look through your Task Manager.
Let me know what you find, and we'll go from there.
How do i know if there is a third party app interfereing with dropbox??
- Hi everyone,
I tried out the business version of Dropbox; I went back to the regular version. In upgrading, I lost my personal vault. Is there anything that I can do to bring it back? Thanks.- Jay
Hi 786michaelt, what Business plan were you on, and which plan do you have currently?
This will help me to assist further!
Hi Jay,
My apologies for the delay.
According to my plan details, I have the Professional plan - for work and personal.
Any help that you can give will be appreciated.
Thanks.
Mike
