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I attempted to send one share today and got this message. I am on a basic account, what is the issue and how is it resolved?
Me too 😞
Seems like this is a common problem for which we need a better way of solving. Can you help me ??
John
Hey @JohnMiles, sorry to hear you're having issues with this.
May I reach out via email to have a further look internally?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Go for it Walter! I am assuming you have visibility of the email on my account. I don't particularly want to put my email on a public forum.
<Rant on>
Again, I would ask, however -- why is this problem still going on after 2 years (or more)? Seems like an easier way to solve the problem must exist. Some of the messages about being banned are bogus. I never got anything like that. Just the same, tired, old message that some of us unfortunate soles encounter. I love (not) the way I get an attaboy whenever I post something. I soooo happy to see that I am already a "level 2" -- Wow!
<Rant off>
John
John
Hey @JohnMiles, sorry to jump in here.
I just sent you an email, so please make sure to get back to me, when you have a chance.
Thanks!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi all at Dropbox,
if there is a simple fix for this issue wouldn't it be simpler to post it?
it is a really confusing issue that hits some of users at random and no apparent cause.
at the moment our advice to them is to close dropbox completely/ restart/ wait for a day or so and it usually sorts itself.
none of them have been blocked, or have used multiple invites.
maybe this is like the "400 years ago" bug.?
cheers
Another question. How in the heck you you find your way back to a thread? The Search capability is next to useless.
Hello, I have the same issue on my account [email removed as per Community Guidelines]
Could somebody have a look please ?
Hey @BrateVeliki, I hope you're doing well!
No worries, I am here to help! I just sent you an email, in order for us to have a closer look into this.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hello, I have the same issue on my account.
I haven't send invites for few months at least.
Could somebody have a look please ?
Regards,
--
Marko
Hey @MarkoK1, thanks for letting us know about this.
Can we actually send you an email, so we can look into this internally?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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