Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
I attempted to send one share today and got this message. I am on a basic account, what is the issue and how is it resolved?
Same issue for me, only attempting to share one folder. Of course made several attempts when troubleshooting, but it errors out every time.
Hi @v2v2, have you tried waiting a full 24 hours before attempting to share the folder again?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Walter - am having the same issue. Can you please email me with whatever the solution was?
Sure thing @jmoran1991 - you've got
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Thanks - I received your email and responded that I was the owner of this email address. I'll look forward to the assistance to resolve this issue.
Seriously Dropbox, when there are 5 pages of the same issue - do you think you could post a fix, we are having the same problem for some users-and no they haven't sent multiple invites.
Can anyone help?
Hey @martychaos, we appreciate your feedback here.
Are you referring to members of a Dropbox Business team or just Dropbox users that you know?
Can you have them reach out from their own accounts, so we can assist them?
If they have paid accounts, they can alternatively reach out to our support team directly.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Hannah,
these are members of our DB Business team.
I can get them to reach out- but if there's a fix I can document it will save me and the users time?
cheers
Marty
Hey @martychaos, happy Thursday!
I'm afraid that if they have an active ban on their account, only our Support can help them.
If they could open a ticket directly with our Support, that'd be ideal. If not, we're here to help.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
hi,
i am having the same issue - i havent created any new shared any folders for the past ~2 years. could anyone help me out with this?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!