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[Andrew Kurtz]

I attempted to send one share today and got this message.  I am on a basic account, what is the issue and how is it resolved?

[TourAlaska]

I did everything that I was told to do in the email and the problem is still happening. I replied to the email that was sent to me and it was "routed to an unmonitored inbox". Anything else that I can try to fix this issue or someone that I can reach out to?

[TourAlaska]

@Hannah @Walter I did everything that I was asked to do in the email that was sent me and it said to reply when I had accomplished all of the steps and the ban on my account would be lifted. I have not heard back from anyone yet though and the ban still exists. Is there someone else I can get ahold of or is this an issue that you would be able to help me fix. Thanks for all of the help.

[Walter]

Hey @TourAlaska - thanks for the nudge on this.

I just sent you an email to have a further look internally.

Please take a look at your inbox and we'll take it from there.

[hungnv]

Hi there,

I'm using the basic account and got the same issue. Could you support and solve that problem for me?

Thanks and best regards,

Hung

[hungnv]

Hello there,

I've got the issue as subject above. Could you please help me to be able to share files again.

Thank you,

Hung

[Megan]

Hi @hungnv, welcome to our Community! 

I just sent you an email, in order for us to have a closer look into this.

See you there!

[eserunsalan]

I’m having the same issue for several days now. Can you help me about it pls?

[Walter]

Hello there @eserunsalan , sorry to hear that.

There is a chance that your shared links have been banned.

Can I reach out to you via email, so we can investigate further?

Let me know!

[eserunsalan]

Sure.

[email address removed per the Community's Guidelines]

[Walter]

Thanks so much @eserunsalan  - you've got