You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

pbravard's avatar
pbravard
New member | Level 2
2 years ago

Why did my custom icon change?

Hi guys,   I use several computers all linked via DropBox Professional. I like to allocate Custom Icons to my Excel workbooks. This helps me to distinguish between them easily when they are on ...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi pbravard, thanks for messaging the Community.

 

A while ago, we implemented a fix in a new version of the Dropbox desktop application that ensures consistent folder icons and file/folder permissions for items in the Dropbox folder.

 

This means that you may see that custom folder and file icons are removed. Additionally, if you have files or folders in the Dropbox folder with custom permissions (such as custom POSIX permissions or BSD flags), these may be removed to ensure the file syncs to other devices without any issues.

 

If you have any further queries, feel free to message back.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!