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Forum Discussion
Unable to access a folder I created
5 years ago I created a folder in Dropbox and have been the owner ever since. Two weeks ago, I went to add a new member to the folder and was told I no longer have permission to perform this action. I noticed that the ownership had changed to someone who is not even in my organization and had no prior access to my folder. I checked the activity history and did not see anything unusual, no one moved the folder. I contacted that person, who was told by Dropbox that I moved the folder into her account (I DID NOT and do not even have permission to do this and she had no access or even knowledge that my folder existed.) Two weeks later, I am still unable to get help from Dropbox, get a record of who moved this folder or get the problem fixed. I am unable to manage my own folder and I have sales reps who need to access this. Dropbox refuses to help in any way and I cannot do anything to the folder because I am no longer the owner. The person who now owns the folder changed the ownership and cannot see on her end that she is still the owner. So no one can do anything to the folder and Dropbox has no available support to fix the problem. She has a paid membership, so she is able to get a bit more support, but since the problem appears fixed on her end, she can do nothing.
Do I have any legal ability to do anything to get control of my information again since I am refused access and there is no way to contact a human at Dropbox? Is there any way to get a record of who made this change and who was accessing my account?
- Walter
Dropbox Staff
Hey aasedler - thanks for bringing this to our attention.
Could you have a look at your events page and let me know what you find in regards to this specific shared folder?
Do you see it listed in your sharing tab perhaps?
If you or the owner of the folder reached out to our support team for assistance about this, please let us know the ticket ID so that we can look it up in our system as well.
Thanks!
Thanks for your reply. There is a whole list of items on the event page that I did not do. In fact, I was not even at my computer at that time. The list includes joining the folder (which I actually created over 5 years ago, removing my own access and adding my access multiple times. I did not perform any of these actions. I have been the owner and manager of this folder since I created it and I am unsure why it says I have done these actions.
The folder has always been listed in my sharing tab, as it is a folder that is shared with my sales reps. However, they do not have permission to edit the folder, only to view and download. The person who is now listed as the owner, also did not have prior access to the folder until it was moved into her folder. There is NO RECORD of this move in the events page or the folder activity, yet it happened and that is what she is being told triggered her to automatically become the owner. Supposedly, someone moved the folder into her folder. But where is the record of that? I see nothing to indicate that change, when or who did that. And there is no way to fix it since she has been working on it for a week. I will try to get the support ticket number and reply once I have that.
Alison
- Nancy
aasedler, if you’re seeing actions you didn’t take on your end, is there any chance someone else could’ve gained access to your Dropbox account instead? In general, the ownership of a shared folder can only be moved to another user by the current owner, so this is quite bizarre.
We’ll be here, once you have the ticket number.
