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Forum Discussion
Unable to access a folder I created
5 years ago I created a folder in Dropbox and have been the owner ever since. Two weeks ago, I went to add a new member to the folder and was told I no longer have permission to perform this action....
Nancy
Dropbox Staff
Dropbox Staffaasedler, if you’re seeing actions you didn’t take on your end, is there any chance someone else could’ve gained access to your Dropbox account instead? In general, the ownership of a shared folder can only be moved to another user by the current owner, so this is quite bizarre.
We’ll be here, once you have the ticket number.
Hello,
I don't have the ticket number because the other person was on a chat and did not save the number. But this person is not in my organization and could not even have had access to the file to move it into her folder. In fact, she did not know the file even existed. She has a premium account and was able to get help to move the folder out of her folder and back into my Dropbox. However, she removed herself as the owner on her end before doing that, but in my account she is still listed as the owner and I am unable to change it. She can no longer see the folder, so she cannot change it and I am still denied the rights to add memebers to my own folder.
Furthermore, regardless of who did it, SOMEONE moved the folder to her folder to create the problem in the first place and there is no record of this movement at all in either the folder activity or the events log on either of our accounts. So how did this happen? And why is the activity of our Dropbox not being logged?
Also, the events log has multiple entries stating that i joined the folder and removed access for myself, which I did not do. I CREATED the folder over 5 years ago, and I am the owner of the folder. There are also two other entries by people within my organization stating that they removed their own access and they did not do this at all. These entries were on 11/29.
At this point, I need to have [removed] removed from this folder, deleted as owner and I need the ownership back it my name as it has been since i created the folder. And I would like Dropbox to show me the log of when and where and who moved the folder, because, as I stated there is no appropriate log of the folder activity at Dropbox.
Please let me know how this problem can be resolved so I can access my own information.
- Hannah
Hey aasedler, the person that somehow became the owner of the folder and reached out to our support team, would have received an email with the chat transcript and a ticket number to the address associated with their account.
Furthermore, a workaround to this would be to create a new copy of the original folder in your account.
This would make you the owner of the new folder and you can then go ahead and share it with the people you need and delete the original.
This does not explain why the records of that folder do not match from one team member to another. Or why Cristy Baldwin, who does not even see that folder on her Dropbox account, is listed in the event log as having removed her access. Something is going on at Dropbox and the events log of this folder is incorrect. There is some internal problem. I would still like to know why the events log is listing these random events that were not performed by my team members. Is there some legal way for me to report suspicious activity.? Something is going on that is not above board, whether by Dropbox or some type of hacker and I am reluctant to put any more information on my account until this is resolved. I am still asking to see a record of when and who moved that folder into the account of a different organization when I was the owner of the folder.
In addtion, some error at Dropbox, or breach of security is now creating a lot of work for me and I would like to know how this error occurred instead of just being told I need to recreate an entire folder that took me years to build up.
- Hannah
I understand where you're coming from, aasedler, and we'll try our best to figure this out together.
To rule out the possibility of this happening due to unauthorized activity, what you can check, is the Security page in your account settings.
Do you see any web sessions of devices linked to the account that are not from you?
