The Dropbox sync status icons look different on my Windows computer

[aliwihbi]

Kindly note that the drop box icon status look wrong , for example if i save the folder to view  offline the status not became  dark green , the status disappear, if i want to to save online a  brown box appears .

Kindly note  that i change the ShellIconOverlayIdentifiers and make drop box to appears first  by add space  then f5 for all  ShellIconOverlayIdentifiers but the issue still then restart pc  and i uninstall the onedrive , i afraid that onedrive effect on it , but same issue  look to   attached image 

some time a transparent x appears as status.

  how to make it works normally? i try to remove app data and try to uninstall the drobox but same issue 

[Hannah]

Hey @aliwihbi, thanks for reaching out to us.

The brown box on the files is a OneDrive icon, not a Dropbox one.

But if I understood correctly, when you disabled OneDrive, the issue with the brown box persisted?

Which Dropbox version are you using and what's the sync status of the app?

You can hover over the Dropbox icon in your system tray, to see this info.

Let me know what you find.

[aliwihbi]

Kindly note that this is not related to OneDrive as attached image .

I don't get the normal icon status which is  dark green or  cloud icon , what i can do ? moreover in the regedit ShellIconOverlayIdentifiers  dropb box is from the top 10 

[Walter]

Thanks for the screenshot @aliwihbi 

The brown folder icons are not coming from Dropbox, but a 3rd party app that's running on your computer.

Can you send us a screenshot of what you see in the reg-edit? 

Also, if you're indeed running 3rd party apps that are monitoring, syncing or backing up your files, have you tried closing them one by one to see if it makes any difference? 

[aliwihbi]

Kindly note that all my colleague has windows 11 face same issue

[Walter]

Have you tried quitting the One Drive app or uninstalling it completely from the affected devices @aliwihbi?

[aliwihbi · Accepted solution]

Yes i try ti uninstall but same issue , i find  a way now to make it works which is download this  version https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-202-4-5551/td-p/779333   

[Walter]

Glad to hear it's sorted now and thanks for keeping us in the loop too @aliwihbi 

See you around the Community and have a lovely weekend!