You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

CB19's avatar
CB19
Explorer | Level 3
4 years ago

Swann NVR camera cloud content

Hi folks,

 

A little stumped over here with my Swann NVR cameras setup to Dropbox.

I have two cameras (Driveway and Garage) setup to push content to Dropbox, however I am only able to receive/send content from Driveway camera?

 

I have disconnected, rebooted NVR and cameras, unlinked account to Swann and reinstall app etc.

I have reached out to Swann, going round in circles.

I also tried to manually add folder "Garage" as a subfolder to no avail!?

It should be all done automatically as per "Driveway" folder below.

The line of folders is Apps > Swann Security > NVR8-8580 > 20211205 > Driveway > Picture/video

I should have the exact subfolder system for "Garage"

 

Thanks for any help.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Thats something that Swann's app itself needs to do - you cannot 'force' it I'm afraid 😞 

     

    Have you asked Swann if its possible to have 2 different systems running via the one app?

    • CB19's avatar
      CB19
      Explorer | Level 3
      Yes, I suspected it may be Swann related, after 18months of ownership I must say it’s a pretty subpar brand from hardware and particularly software/app based on what I have noticed with several glitches on and off with app especially when it links up to Dropbox.

      I assumed my NVR was counted as 1 device regardless at how many cameras were connected. I have 2 out of connected. Seems odd to only be able to have 1 camera push to cloud with no option to select and dedicate which camera is pushed to clouds.

      I have escalated my case to senior tech for further evaluation. We wait and see.
      Thanks for you input!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!