Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

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WilliamLow's avatar
WilliamLow
Helpful | Level 5
7 years ago

Selective Sync Conflict mess!

Hello,  I just did a fresh OS install on my Mac, with my Dropbox folder on an external drive (my startup disk is too small to hold this data). I thought that I setup my Dropbox correctly, pointing t...
  • Jay's avatar
    7 years ago
    Hi William, unfortunately there’s no way of merging the folders into one using Dropbox, since there isn’t a way of knowing which folder/file has the most up-to-date information in it, or instead older files that do have important data.
     
    This can only be checked manually by yourself since only you know which files need to be kept or discarded.
     
    The reason for these extra folders is that previous you had folders which were selectively ‘unsynced’ already according to the desktop app. This should delete the local copy of the folders on that drive.
     
    However, it seems that the folders were either recreated by some app, or the folders weren’t deleted in the first place. They would’ve had a gray minus symbol showing that they weren’t syncing to the site.
     
    When connecting the Dropbox account to the external drive after the reinstall, either these folders were then allowed to sync to the drive (i.e. all folders had a check next to them), and then this would create the selective sync conflicts. 
     
    This is done avoid data loss, since as I mentioned, only you know which files should remain or not.
     
     
    Hope this helps to clarify matters!
     

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Get support and advice from the Dropbox Community.","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/"},"Rank:rank:44":{"__typename":"Rank","id":"rank:44","position":27,"name":"Helpful | Level 5","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:784983":{"__typename":"User","id":"user:784983","uid":784983,"login":"WilliamLow","deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:44"},"email":"","messagesCount":3,"biography":null,"topicsCount":1,"kudosReceivedCount":8,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-09-27T07:06:35.954-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:299595":{"__typename":"ForumTopicMessage","uid":299595,"subject":"Selective Sync Conflict mess!","id":"message:299595","revisionNum":2,"repliesCount":30,"author":{"__ref":"User:user:784983"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:299595"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:299595"},"body@stripHtml({\"truncateLength\":200})":" Hello,  I just did a fresh OS install on my Mac, with my Dropbox folder on an external drive (my startup disk is too small to hold this data). I thought that I setup my Dropbox correctly, pointing t...","body@stringLength":"1350","rawBody":"

Hello, 

I just did a fresh OS install on my Mac, with my Dropbox folder on an external drive (my startup disk is too small to hold this data). I thought that I setup my Dropbox correctly, pointing to the external drive and let the computer 'do it's thing' overnight. Next day, I see a big mess of duplicate and triplicate folders. To make matters worse, the folder sizes are different. 

I am guessing that I am stuck with this problem and need to track down all of the extra files, but this will set me back countless hours. Is there a better way to merge these multiple folders into one, without losing any files? 

I am passing along a screenshot from my finder window. How emabarrassing!

 screenshot with Selective Sync Conflicts

","kudosSumWeight":5,"postTime":"2018-09-27T07:19:43.513-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS0yOTk1OTUtNjIwNmk0MjE3QTNFNkY1MEZCNUND?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:299595_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12015},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello, 

I just did a fresh OS install on my Mac, with my Dropbox folder on an external drive (my startup disk is too small to hold this data). I thought that I setup my Dropbox correctly, pointing to the external drive and let the computer 'do it's thing' overnight. Next day, I see a big mess of duplicate and triplicate folders. To make matters worse, the folder sizes are different. 

I am guessing that I am stuck with this problem and need to track down all of the extra files, but this will set me back countless hours. Is there a better way to merge these multiple folders into one, without losing any files? 

I am passing along a screenshot from my finder window. How emabarrassing!

 screenshot with Selective Sync Conflicts

"},"Conversation:conversation:299595":{"__typename":"Conversation","id":"conversation:299595","solved":true,"topic":{"__ref":"ForumTopicMessage:message:299595"},"lastPostingActivityTime":"2020-09-09T18:01:09.860-07:00","lastPostTime":"2020-09-09T18:01:09.860-07:00","unreadReplyCount":30,"isSubscribed":false},"ModerationData:moderation_data:299595":{"__typename":"ModerationData","id":"moderation_data:299595","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS0yOTk1OTUtNjIwNmk0MjE3QTNFNkY1MEZCNUND?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS0yOTk1OTUtNjIwNmk0MjE3QTNFNkY1MEZCNUND?revision=2","title":"Screen Shot 2018-09-27 at 10.14.19 AM.png","associationType":"BODY","width":998,"height":176,"altText":null},"Revision:revision:299595_2":{"__typename":"Revision","id":"revision:299595_2","lastEditTime":"2019-05-29T01:31:25.416-07:00"},"ForumReplyMessage:message:357635":{"__typename":"ForumReplyMessage","id":"message:357635","conversation":{"__ref":"Conversation:conversation:299595"},"author":{"__ref":"User:user:139989"},"revisionNum":1,"uid":357635,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"subject":"Re: Selective Sync Conflict mess!","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:357635"},"parent":{"__ref":"ForumReplyMessage:message:355952"},"body":"

Same here, updated the dropbox app, 50,000 files on conflict. What have you done dropbox is cause me a morning of wasting time. Instead i might invoice you for my time to try and sort it. What a **bleep** up

","body@stringLength":"214","rawBody":"

Same here, updated the dropbox app, 50,000 files on conflict. What have you done dropbox is cause me a morning of wasting time. Instead i might invoice you for my time to try and sort it. What a **bleep** up

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Hi William, unfortunately there’s no way of merging the folders into one using Dropbox, since there isn’t a way of knowing which folder/file has the most up-to-date information in it, or instead older files that do have important data.
\n
 
\n
This can only be checked manually by yourself since only you know which files need to be kept or discarded.
\n
 
\n
The reason for these extra folders is that previous you had folders which were selectively ‘unsynced’ already according to the desktop app. This should delete the local copy of the folders on that drive.
\n
 
\n
However, it seems that the folders were either recreated by some app, or the folders weren’t deleted in the first place. They would’ve had a gray minus symbol showing that they weren’t syncing to the site.
\n
 
\n
\n
\n
When connecting the Dropbox account to the external drive after the reinstall, either these folders were then allowed to sync to the drive (i.e. all folders had a check next to them), and then this would create the selective sync conflicts. 
\n
 
\n
This is done avoid data loss, since as I mentioned, only you know which files should remain or not.
\n
 
\n
You can read up more info about this here.
\n
 
\n
Hope this helps to clarify matters!
\n
\n
 
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Hi William, unfortunately there’s no way of merging the folders into one using Dropbox, since there isn’t a way of knowing which folder/file has the most up-to-date information in it, or instead older files that do have important data.
\n
 
\n
This can only be checked manually by yourself since only you know which files need to be kept or discarded.
\n
 
\n
The reason for these extra folders is that previous you had folders which were selectively ‘unsynced’ already according to the desktop app. This should delete the local copy of the folders on that drive.
\n
 
\n
However, it seems that the folders were either recreated by some app, or the folders weren’t deleted in the first place. They would’ve had a gray minus symbol showing that they weren’t syncing to the site.
\n
 
\n
\n
\n
When connecting the Dropbox account to the external drive after the reinstall, either these folders were then allowed to sync to the drive (i.e. all folders had a check next to them), and then this would create the selective sync conflicts. 
\n
 
\n
This is done avoid data loss, since as I mentioned, only you know which files should remain or not.
\n
 
\n
You can read up more info about this here.
\n
 
\n
Hope this helps to clarify matters!
\n
\n
 
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I have a ton of \"selective sync conflict\" duplicate folders that appeared out of nowhere. It seems that the duplicate folders have some files and subfolders within them, so it is not a matter of just deleting them. It seems from your post (and please correct me if I'm wrong) that it is impossible for Dropbox to simply merge all the files and subfolders into the correct folder. And instead I have to spend the next day cutting and pasting all the files and subfolders back into the original folders that they were moved from for some unknown reason. And the Dropbox page that addresses this error message insists that I \"created\" a new duplicate folder with the same name (which I did not do). So there is apparently no way to stop this from happening again after I fix the Dropbox problem.

","body@stringLength":"799","rawBody":"

I have a ton of \"selective sync conflict\" duplicate folders that appeared out of nowhere. It seems that the duplicate folders have some files and subfolders within them, so it is not a matter of just deleting them. It seems from your post (and please correct me if I'm wrong) that it is impossible for Dropbox to simply merge all the files and subfolders into the correct folder. And instead I have to spend the next day cutting and pasting all the files and subfolders back into the original folders that they were moved from for some unknown reason. And the Dropbox page that addresses this error message insists that I \"created\" a new duplicate folder with the same name (which I did not do). So there is apparently no way to stop this from happening again after I fix the Dropbox problem.

","author":{"__ref":"User:user:640458"},"isEscalated":null,"postTime":"2019-07-02T09:16:31.742-07:00","parent":{"__ref":"AcceptedSolutionMessage:message:299611"}},"ForumReplyMessage:message:355952":{"__typename":"ForumReplyMessage","id":"message:355952","revisionNum":1,"uid":355952,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:299595"},"subject":"Re: Selective Sync Conflict mess!","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:355952"},"body":"

After upgrading to latest version of Dropbox and enabling Smart-Sync I found that 5,334 Folders with 43,980 Files in them had been \"designated\" as conflicted. Then Dropbox started to \"UPLOAD\". I have no idea what it was uploading - I didn't ask for it to do anything different at this point, I just simply installed the new app. But the process took overnight on my laptop using an ethernet connection (it could not be done in less than a week using WiFi). Without a shadow of a doubt I know that your explanation of \"Accidentally naming a folder/file with the same name\" is inadequate and is missing another major systematic cause. I could NOT have \"accidentally\" named 5,334 folders with the same name. Nobody, with the possible exception of my wife, thinks I'm that stupid. After using and praising DropBox since its inception, I'm now afraid to touch it. Almost anything I do now (e.g. checking or unchecking Online Only) starts an interminable upload process. I have no less than 7 PC computers and 5 mobile devices that are all linked to the same Dropbox account. It worked beautifully (i.e. as I expected) prior to the \"upgrade.\" I wish I had checked with the community before enabling Smart-Sync. By the way, since the late 90's I been using a wonderful backup program called \"SmartSync Pro\" from www.smartsync.com. How did DropBox avoid a lawsuit over the use of the name SmartSync?

","body@stringLength":"1488","rawBody":"

After upgrading to latest version of Dropbox and enabling Smart-Sync I found that 5,334 Folders with 43,980 Files in them had been \"designated\" as conflicted. Then Dropbox started to \"UPLOAD\". I have no idea what it was uploading - I didn't ask for it to do anything different at this point, I just simply installed the new app. But the process took overnight on my laptop using an ethernet connection (it could not be done in less than a week using WiFi). Without a shadow of a doubt I know that your explanation of \"Accidentally naming a folder/file with the same name\" is inadequate and is missing another major systematic cause. I could NOT have \"accidentally\" named 5,334 folders with the same name. Nobody, with the possible exception of my wife, thinks I'm that stupid. After using and praising DropBox since its inception, I'm now afraid to touch it. Almost anything I do now (e.g. checking or unchecking Online Only) starts an interminable upload process. I have no less than 7 PC computers and 5 mobile devices that are all linked to the same Dropbox account. It worked beautifully (i.e. as I expected) prior to the \"upgrade.\" I wish I had checked with the community before enabling Smart-Sync. By the way, since the late 90's I been using a wonderful backup program called \"SmartSync Pro\" from www.smartsync.com. How did DropBox avoid a lawsuit over the use of the name SmartSync?

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Selective Sync Conflict mess!","moderationData":{"__ref":"ModerationData:moderation_data:357701"},"body":"I wish Dropbox would unmarked This Thread as solved because it's not! This morning I had to delete a conflicted folder full of my Android apps for which I only have backup on Dropbox! I sure hope my work is not gone! Dropbox if you are reading this please go into my account and fix things if possible. The folder name is 1 Android Apps.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":3,"postTime":"2019-07-29T06:32:04.506-07:00","lastPublishTime":"2019-07-29T06:32:04.506-07:00","metrics":{"__typename":"MessageMetrics","views":2780},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:299595/message:357701","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCwzNTgwMjIsMzU4MDIy","node":{"__ref":"ForumReplyMessage:message:358022"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:358022":{"__typename":"ModerationData","id":"moderation_data:358022","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:358022":{"__typename":"ForumReplyMessage","uid":358022,"id":"message:358022","revisionNum":1,"author":{"__ref":"User:user:330246"},"readOnly":true,"repliesCount":7,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:357701"},"conversation":{"__ref":"Conversation:conversation:299595"},"subject":"Re: Selective Sync Conflict mess!","moderationData":{"__ref":"ModerationData:moderation_data:358022"},"body":"
Hey Michael L.96, taking it from where Jay has left off, it would be worth noting that Selective Sync conflicts are generated to avoid duplication or accidental overwriting. In other words, we detect that there’s already a folder with the same name at the same position on your file structure thus creating the conflict, in order to prompt you to make a decision as to which one you’d like to keep. 
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That said, I’m wondering whether you’re referring to conflicted copies, which are created when someone changes files in the Dropbox folder, the web interface, or other linked devices while the folder is \"off-line\", as you’ve mentioned that you experienced that when you reformatted your pc/Mac. If you didn’t set up the application anew & you used the last version of your Dropbox folder that you had stored elsewhere, then it looks as if this has been the case. Can you check if this applies by any chance? 
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Now, when it come to the folder you deleted accidentally Michael, please note that you can restore it on your account from your Deleted Files & your Events pages, where you can monitor any file additions/ deletions/ edits in shared folders following the steps outlined here. If you face any issues with that, please let me know here & I’ll reach out to you directly, so as to ask a specialized technician to proceed with a Restoration on your behalf. 
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I hope that this is helpful to you & please let me know how you’d like us to proceed & I’ll do my best to follow-up with you soon!
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Following Dean P.3, please let me know here if you need further assistance in any way & I’ll make sure to further advise if needed. Thanks!
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My reply keeps getting deleted!!!  Another bug???  Now I can't even post to your forum.

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