Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

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Angela S.'s avatar
Angela S.
New member | Level 1
11 years ago

Phone number for technical support

I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I ...
  • Zed's avatar
    8 years ago

    Hello everyone,

     

    Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .

     

    Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).

     

    Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .

     

    However, for security reasons Dropbox can only provide phone tech support to admins of these teams.

     

    We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.

     

    If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.

     

    If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!

     

    Thank you!

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Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

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For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Get support and advice from the Dropbox Community."},"Rank:rank:48":{"__typename":"Rank","id":"rank:48","position":31,"name":"New member | Level 1","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:5763":{"__typename":"User","id":"user:5763","uid":5763,"login":"Angela S.","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg"},"rank":{"__ref":"Rank:rank:48"},"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":4,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-01-01T23:48:00.000-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:10295":{"__typename":"ForumTopicMessage","uid":10295,"subject":"Phone number for technical support","id":"message:10295","revisionNum":4,"repliesCount":75,"author":{"__ref":"User:user:5763"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:10295"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10295"},"body@stripHtml({\"truncateLength\":200})":" I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I ...","body@stringLength":"415","rawBody":"

I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I left it running for more than 24 hours and it's just not working right. I have followed all of the troubleshooting guides online. Does anyone have a phone number so I can actually talk to someone from Dropbox?

","kudosSumWeight":3,"postTime":"2015-01-01T23:52:08.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:10295_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":25093},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I left it running for more than 24 hours and it's just not working right. I have followed all of the troubleshooting guides online. Does anyone have a phone number so I can actually talk to someone from Dropbox?

"},"Conversation:conversation:10295":{"__typename":"Conversation","id":"conversation:10295","solved":true,"topic":{"__ref":"ForumTopicMessage:message:10295"},"lastPostingActivityTime":"2022-07-28T07:45:59.852-07:00","lastPostTime":"2017-07-27T05:05:49.847-07:00","unreadReplyCount":75,"isSubscribed":false},"ModerationData:moderation_data:10295":{"__typename":"ModerationData","id":"moderation_data:10295","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:10295_4":{"__typename":"Revision","id":"revision:10295_4","lastEditTime":"2022-07-28T07:45:59.852-07:00"},"AcceptedSolutionMessage:message:208688":{"__typename":"AcceptedSolutionMessage","id":"message:208688","conversation":{"__ref":"Conversation:conversation:10295"},"author":{"__ref":"User:user:320551"},"revisionNum":6,"uid":208688,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:10295"},"subject":"Re: Phone number for technical support","moderationData":{"__ref":"ModerationData:moderation_data:208688"},"body":"

Hello everyone,

\n

 

\n

Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .

\n

 

\n

Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).

\n

 

\n

Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .

\n

 

\n

However, for security reasons Dropbox can only provide phone tech support to admins of these teams.

\n

 

\n

We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.

\n

 

\n

If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.

\n

 

\n

If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!

\n

 

\n

Thank you!

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Hello everyone,

\n

 

\n

Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .

\n

 

\n

Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).

\n

 

\n

Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .

\n

 

\n

However, for security reasons Dropbox can only provide phone tech support to admins of these teams.

\n

 

\n

We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.

\n

 

\n

If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.

\n

 

\n

If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!

\n

 

\n

Thank you!

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Phone number for technical support","moderationData":{"__ref":"ModerationData:moderation_data:234278"},"body":"I have canceled my subscription for the business account 15 minutes after the deadline was over and downgraded my account to a basic one. Now I dont have the access to the admin console and cant follow the path for reaching the dropbox support given in the instructions given in this forum. I need to contact the support and see if the billing can be stopped. Please tell me what to do? I cant afford to pay 720 euros for this account and have to find a way to stop this billing.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-07-27T01:21:49.207-07:00","lastPublishTime":"2017-07-27T01:21:49.207-07:00","metrics":{"__typename":"MessageMetrics","views":3271},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:10295/message:234278","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCwyMzQzMDIsMjM0MzAy","node":{"__ref":"ForumReplyMessage:message:234302"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:234302":{"__typename":"ModerationData","id":"moderation_data:234302","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:234302":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1850"},"id":"message:234302","revisionNum":2,"uid":234302,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:234278"},"conversation":{"__ref":"Conversation:conversation:10295"},"subject":"Re: Phone number for technical support","moderationData":{"__ref":"ModerationData:moderation_data:234302"},"body":"

If you're no longer a Dropbox for Business customer you'll need to use the ticket system for Support.

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Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

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