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Squick55's avatar
Squick55
Explorer | Level 3
2 years ago

On-line only folders start syncing out of nowhere

Hey there, I don't know what board this should be placed under because none of them seem fitting for the issue I'm having. So I just installed a new SSD and did a clean install of all my main programs I use. I installed Dropbox and went through and synced only certain files and folders with selective sync. Most of the folders I did sync I made online only so I could still see the contents if I needed something. After everything did its initial sync and everything was complete It was fine for about a week. Then out of nowhere Dropbox started syncing folders and files that I know I had previously set to online only. So I went back through and did it all again and changed a bunch of folders to online only and yet again a few days later all those folders started to sync again. I tried changing them to online only one more time and it just happened again tonight. 

 

When I reached out to support about this, I was told to try turning off my antivirus and firewall systems and see if the issue continues but the problem I have with that is I don't know how long it's going to take before this issue starts happening again and I'm not going to go days and days without antivirus or firewall set up. Plus that just doesn't really make sense to me. What would the AV or Firewall have to do with it? I set the folders and files to online only, they should stay that way. How are they getting changed? Has anyone else experienced this and/or figured out a solution? I'm half tempted to uninstall Dropbox because every time this happens it ends up using a lot of Internet data. This is crazy!

 

This wasn't happening before I changed the SSD but I don't see how it could be something with the SSD itself. I've been using Dropbox for a very long time, 10 plus years probably and have never experienced this. I've also been using the same antivirus for probably 5 plus years as well. This issue is driving me up a wall. I hope somebody knows something about this issue.

 

Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there Squick55, sorry to hear you're having issues with this.

     

    Can you please let us know your computer's exact OS and the version and status of the desktop app as shown in your system tray/menu bar?

     

    Also, since you've already reached out to our support team about this, could you share your ticket ID in order to look it up in our system?

     

    As for the reason why your files might be becoming available offline after you've set them to be online only, note that it might be indeed due to 3rd party apps like antivirus programs or other syncing or backup apps/services that might be monitoring your Dropbox folder. 

     

    I hope this helps a tad and please keep me posted. 

    • Squick55's avatar
      Squick55
      Explorer | Level 3

      The original ticket ID is 21211135. I shut down the computer last night and after rebooting today the status says up to date. Now in a few days it will start automatically syncing a lot of folders on it's own.

      I'm using Win 10 

      Version 10.0.19045 Build 19045

      I have Trend Micro antivirus and Malware bytes pro for antivirus. I've been using both for a while with no problems until recently.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi Squick55, are these folders that you might have work files in them?

         

        When you try to open a document, do you open it from Explorer/Finder, or by navigating via the app itself?

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Hey there, I don't know what board this should be placed under because none of them seem fitting for the issue I'm having. So I just installed a new SSD and did a clean install of all my main programs I use. I installed Dropbox and went through and synced only certain files and folders with selective sync. Most of the folders I did sync I made online only so I could still see the contents if I needed something. After everything did its initial sync and everything was complete It was fine for about a week. Then out of nowhere Dropbox started syncing folders and files that I know I had previously set to online only. So I went back through and did it all again and changed a bunch of folders to online only and yet again a few days later all those folders started to sync again. I tried changing them to online only one more time and it just happened again tonight. 

\n

 

\n

When I reached out to support about this, I was told to try turning off my antivirus and firewall systems and see if the issue continues but the problem I have with that is I don't know how long it's going to take before this issue starts happening again and I'm not going to go days and days without antivirus or firewall set up. Plus that just doesn't really make sense to me. What would the AV or Firewall have to do with it? I set the folders and files to online only, they should stay that way. How are they getting changed? Has anyone else experienced this and/or figured out a solution? I'm half tempted to uninstall Dropbox because every time this happens it ends up using a lot of Internet data. This is crazy!

\n

 

\n

This wasn't happening before I changed the SSD but I don't see how it could be something with the SSD itself. I've been using Dropbox for a very long time, 10 plus years probably and have never experienced this. I've also been using the same antivirus for probably 5 plus years as well. This issue is driving me up a wall. I hope somebody knows something about this issue.

\n

 

\n

Thanks

","body@stringLength":"2046","rawBody":"

Hey there, I don't know what board this should be placed under because none of them seem fitting for the issue I'm having. So I just installed a new SSD and did a clean install of all my main programs I use. I installed Dropbox and went through and synced only certain files and folders with selective sync. Most of the folders I did sync I made online only so I could still see the contents if I needed something. After everything did its initial sync and everything was complete It was fine for about a week. Then out of nowhere Dropbox started syncing folders and files that I know I had previously set to online only. So I went back through and did it all again and changed a bunch of folders to online only and yet again a few days later all those folders started to sync again. I tried changing them to online only one more time and it just happened again tonight. 

\n

 

\n

When I reached out to support about this, I was told to try turning off my antivirus and firewall systems and see if the issue continues but the problem I have with that is I don't know how long it's going to take before this issue starts happening again and I'm not going to go days and days without antivirus or firewall set up. Plus that just doesn't really make sense to me. What would the AV or Firewall have to do with it? I set the folders and files to online only, they should stay that way. How are they getting changed? Has anyone else experienced this and/or figured out a solution? I'm half tempted to uninstall Dropbox because every time this happens it ends up using a lot of Internet data. This is crazy!

\n

 

\n

This wasn't happening before I changed the SSD but I don't see how it could be something with the SSD itself. I've been using Dropbox for a very long time, 10 plus years probably and have never experienced this. I've also been using the same antivirus for probably 5 plus years as well. This issue is driving me up a wall. I hope somebody knows something about this issue.

\n

 

\n

Thanks

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On-line only folders start syncing out of nowhere","moderationData":{"__ref":"ModerationData:moderation_data:664545"},"body":"

Hi there Squick55, sorry to hear you're having issues with this.

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Can you please let us know your computer's exact OS and the version and status of the desktop app as shown in your system tray/menu bar?

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Also, since you've already reached out to our support team about this, could you share your ticket ID in order to look it up in our system?

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As for the reason why your files might be becoming available offline after you've set them to be online only, note that it might be indeed due to 3rd party apps like antivirus programs or other syncing or backup apps/services that might be monitoring your Dropbox folder. 

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\n

I hope this helps a tad and please keep me posted. 

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The original ticket ID is 21211135. I shut down the computer last night and after rebooting today the status says up to date. Now in a few days it will start automatically syncing a lot of folders on it's own.

I'm using Win 10 

Version 10.0.19045 Build 19045

I have Trend Micro antivirus and Malware bytes pro for antivirus. I've been using both for a while with no problems until recently.

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Hi Squick55, are these folders that you might have work files in them?

\n

 

\n

When you try to open a document, do you open it from Explorer/Finder, or by navigating via the app itself?

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