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Forum Discussion
On-line only folders start syncing out of nowhere
Hey there, I don't know what board this should be placed under because none of them seem fitting for the issue I'm having. So I just installed a new SSD and did a clean install of all my main program...
Walter
Dropbox Staff
Dropbox StaffHi there Squick55, sorry to hear you're having issues with this.
Can you please let us know your computer's exact OS and the version and status of the desktop app as shown in your system tray/menu bar?
Also, since you've already reached out to our support team about this, could you share your ticket ID in order to look it up in our system?
As for the reason why your files might be becoming available offline after you've set them to be online only, note that it might be indeed due to 3rd party apps like antivirus programs or other syncing or backup apps/services that might be monitoring your Dropbox folder.
I hope this helps a tad and please keep me posted.
The original ticket ID is 21211135. I shut down the computer last night and after rebooting today the status says up to date. Now in a few days it will start automatically syncing a lot of folders on it's own.
I'm using Win 10
Version 10.0.19045 Build 19045
I have Trend Micro antivirus and Malware bytes pro for antivirus. I've been using both for a while with no problems until recently.
- Jay
Hi Squick55, are these folders that you might have work files in them?
When you try to open a document, do you open it from Explorer/Finder, or by navigating via the app itself?
It's all personal files. Like I said, this has never happened before. If I set something to nonline only, it stayed that way. But now it's about once a week and seems to be the same folders each time I think. And it's not all the folders either, seems to just be a certain few. I don't do a whole lot lately either. The main thing I do is save screenshots of my trading for journaling but that's really about it. I may have to use selective sync and un-sync a lot of the stuff that it's happening to. Problem is, I shouldn't have to. When I set it to Online only it should stay that way.
Sorry about not answering the other question, I use file explorer. If I click the dropbox icon in the start menu it just opens explorer anyways so not sure what you mean by opening it in the app itself. There's either the option to use the website in m browser or use file explorer. The only app I'm aware of is the mobile app. What other app is there?
- Walter
Hey Squick55, thanks for the additional information you provided us.
Now, just to rule out this possibility, could you temporarily disable the antivirus programs you have running on your computer and let us know if the issue happens again?
Ok, this is ridiculous. I thought everything had settled down, I did not turn off the anti-virus but the issues seemed to have stopped. This morning after booting up the syncing started again. Online-only folders changed and started syncing. What really boggles me is even after changing a folder back to online-only, getting the greyed out icon on the folder, within less than 5 minutes it switches and starts syncing again. It did this several times until it attempted to sync every file within that folder and I kept having to change it back. So then it moved to the next folder and started syncing that one so again, I changed it to online only but again, same thing after a few minutes starts trying to sync again. The way to finally get it to stop is reboot the computer then check to make sure things I want to stay online only are still set as that and it holds for about a week. Think it's been happening every Wed.
I'll see if I can just turn the AV off, last time I checked it seemed I have to uninstall it all together which seemed ridiculous. The reason I'm so hesitant about turning it off for a long period is because of an issue I had last October with hacking. Mainly my email but I did find Malware, just can't recall exactly which device so I've got things locked down pretty tight at the moment.
It's just very strange that even after changing a folder to online-only, even after it started trying to sync, it changes again within minutes and continues on. But it will stop if I reboot the computer.
Ok, I turned off Trend Micro a couple days ago and just now DB started syncing folders again that weren't supposed to so it's not that. Will try turning off Malware bytes next. Happens every Wed.
I uninstalled trend micro and didn't have the issue this last week so that must have been the issue. But I don't like the idea of not have AV on my computer after being hacked before. Any thoughts on how to fix the issue?
