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Forum Discussion

korp_mac's avatar
korp_mac
Explorer | Level 3
3 years ago

My files have a cloud icon; how can I make them sync to the computer?

After installing a new dropbox, the photos stopped syncing normally. They are visible as small previews, while the files have a cloud icon. How to return the previous mode of operation so that the files are always on the local machine?

I also use dropbox to sync photos with my phone and I really don't like the new behavior

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey korp_mac, welcome to our Community.

     

    Have you tried selecting the files, right/control clicking on them and choosing 'make available offline' to see if that helps?

     

    Let me know.

    • joshualux's avatar
      joshualux
      Explorer | Level 3

      Hi Hannah,

       

      i have the exact same problem - Dropbox markers even say that the file is "available offline" while the other icon (seems like an iCloud icon) says "not loaded". In fact these files have a filessize nearly as big as the actual file but have to be downloaded again when I want to open them.

       

      this results in apps unable to open individual files as they seem "broken" before being downloaded again.

      toggling those files on "available offline" does not change a thing.

       

      seems to be an overlapping issue of iCloud and dropbox.

      are there any solutions by now?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi joshualux, how are you today?

         

        Which version of our app do you use on your end? Could you also send me a couple of screenshots of what you described, in order for me to have visual too?

         

        Let me know!

    • HGohar's avatar
      HGohar
      Helpful | Level 6

      I have the same problem.  This new "upgrade" has no solution as far as I can see. It will be a nightmare to download each photo so I can use them on LR or bridge when I have more than 25000 ones. Luckily most of my files are saved on an external drive. Time to say goodbye to dropbox 

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