Re: My file request link is suddenly opening to a white screen

lindsayihart1

Near the end of huge project that has directed folks to a request link. It did open to an upload screen, now it's a white page.

PLEASE HELP!!!

sinocikid

I cannot create a file request. Do you see it? Why

sinocikid

this is business account

But after click the bottom, no any response.

Do you know why?

mrkdlx

Yeah, I'm just replying to keep this alive, since all my file requests went blank, too.

BenDBX

Hi Everyone,

We are actively investigating the cause of this outage and working towards a resolution. I will share any news here as soon as it becomes available.

jelboy

As of today the file request "button" no longer reacts such that I cannot create a file request. I also tried creating a folder and choosing file request from within the folder. Choosing that option takes me to the File Request page but does not open the window to create the request. I've tried several browsers and tried incognito and nothing helped.

RobTicho

Thanks, Ben. We're also experiencing the issue with the file request outage.

GemmaQuaid

I am trying to create a new file request but it's not working. When I click on it nothing happens at all.

I've tried clearing cache and cookies and also from a incognito window but still nothing.

Is there a known issue?

Walter

Hey @GemmaQuaid - I just wanted to mention that our team is aware of this issue and currently looking into it.

For more information and updates, you can have a look at our status page as well.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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SolutionsLo

When loading file request links it gives an error. 

And the screen remains blank, not allowing files to be uploaded.

jburger04

Also keeping this conversation alive. I'm also having the same problem. I have a File Request button but it's non-functional. I can't get into any of my previous file requests, and the links I send from them go to a blank screen. I've cleared my cache and restarted to no avail. I was able to create a new file request on my smartphone but it also goes to a blank page.