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Forum Discussion
Having trouble syncing Dropbox on Windows device
I tried to install, and it *seems* to be installing but is incredibly slow. However, I'm really not sure what it's doing. I was forced to move my dropbox installation to a windows computer recent...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting here, davidsi!
Just to clarify, do you always see a small Dropbox icon in your system tray, or does it disappear from time to time?
If you can see it, can you hover over it and send me the syncing status and app version of the Dropbox app that you see at the moment?
If you’re seeing the blue symbol next to your files, it means that they’re still trying to sync. You can also see a full list of all syncing icons for Windows here.
Finally, can you let me know how many files you’ve stored approximately on your Dropbox account? Is it possible they’re more than 300k?
Keep me posted for more info.
I never see it.
There are a lot of files for sure. However, it's now been 24 hours
david
- Walter
Hey davidsi - sorry to jump in here, but I wanted to mention that if you don't see the Dropbox icon in your system tray it means that it's not running or that it's hidden.
Could that be the case?
If you could send us a screenshot, we might be able to have a better look into this so feel free to include one in your next response.
Thanks a bunch, David.
I'm not sure what you want me to take a picture of? The bar at the bottom with no icon?
- Jay
Hi davidsi, a screenshot of your screen usually helps us further, hence why my colleague asked that question.
Are you able to find the icon in the system tray near the clock? It might be hidden behind an arrow.
