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mm-nyc's avatar
mm-nyc
Helpful | Level 5
2 years ago

Dropbox webaccess not seeing all the files i see in my home pc app folder

hi and thank you, 

i use dropbox on my home pc, i have the app installed so i see dropbox as a folder in explorer.
however, when i goto the office, grab a laptop and login to dropbox.com, i dont see all the files in the subfolder? ?

i tried from two diffeent system, logging in to dropbox using edge, and going to the folder, and theres only a handful of files showing?

thoughts?
m

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    mm-nyc wrote:

    however, when i goto the office, grab a laptop and login to dropbox.com, i dont see all the files in the subfolder? ?


    Are you signing in to the same account both in the app at home, and in the browser at work? Make sure you're using the same email address when signing in. Also, make sure the Dropbox app is running on your home computer. If it's not running or experiencing a problem, your files won't sync. If it's running, you'll see a Dropbox icon in your system tray (near the clock). Hover your cursor over this icon to check its status.

    • mm-nyc's avatar
      mm-nyc
      Helpful | Level 5

      than kyou, yes, same login acvcount as i only have me as the account holder/user.

      the home pc, in the windows explorer, in the dropbox folder i see all the files... but if i login to the web dropbox, i dont see them all, even if i login to the dropbox.com on the same pc! but yet, in the explorer folder/subfolder i see all the files.

      m

       

      • mm-nyc's avatar
        mm-nyc
        Helpful | Level 5

        AND, althought the file explorer dropbox folder works fine on my home pc,, i dont even see the app running in the lower right corner of apps running?

        i just re-installed it, same thing?

        on my cell phone, dropbox, i do see all the fildes in the subfolder in dropbox? weird..

    • mm-nyc's avatar
      mm-nyc
      Helpful | Level 5

      also, as far as syncing... these are dropbox 'only' folders, that i have on the dropbox...  i do have a few local pc folder that are 'backed up/sync'd to the dropbox... but its that dropbox only folder that i dont see all the files.

      m

       

  • AndreinaI's avatar
    AndreinaI
    New member | Level 2

    mm-nyc wrote:

    hi and thank you, 

    i use dropbox on my home pc, i have the app installed so i see dropbox as a folder in explorer.
    however, when i goto the office, grab a laptop and login to dropbox.com, i dont see all the files in the subfolder? ?

    i tried from two diffeent system, logging in to dropbox using edge, and going to the folder, and theres only a handful of files showing?

    thoughts?
    m

     


    Only other option I do not see mentioned in the comments is to check and see if you have enough memory on your dropbox account that may not allow additional synching. It should show some kind of lack of memory space notification (so you upgrade the account)... thought I would mention just in case. 

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hi and thank you, 

\n

i use dropbox on my home pc, i have the app installed so i see dropbox as a folder in explorer.
however, when i goto the office, grab a laptop and login to dropbox.com, i dont see all the files in the subfolder? ?

\n

i tried from two diffeent system, logging in to dropbox using edge, and going to the folder, and theres only a handful of files showing?

\n

thoughts?
m

\n

 

","body@stringLength":"438","rawBody":"

hi and thank you, 

\n

i use dropbox on my home pc, i have the app installed so i see dropbox as a folder in explorer.
however, when i goto the office, grab a laptop and login to dropbox.com, i dont see all the files in the subfolder? ?

\n

i tried from two diffeent system, logging in to dropbox using edge, and going to the folder, and theres only a handful of files showing?

\n

thoughts?
m

\n

 

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Dropbox webaccess not seeing all the files i see in my home pc app folder","moderationData":{"__ref":"ModerationData:moderation_data:685092"},"body":"

mm-nyc wrote:
\n

however, when i goto the office, grab a laptop and login to dropbox.com, i dont see all the files in the subfolder? ?

\n
\n

Are you signing in to the same account both in the app at home, and in the browser at work? Make sure you're using the same email address when signing in. Also, make sure the Dropbox app is running on your home computer. If it's not running or experiencing a problem, your files won't sync. If it's running, you'll see a Dropbox icon in your system tray (near the clock). Hover your cursor over this icon to check its status.

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than kyou, yes, same login acvcount as i only have me as the account holder/user.

the home pc, in the windows explorer, in the dropbox folder i see all the files... but if i login to the web dropbox, i dont see them all, even if i login to the dropbox.com on the same pc! but yet, in the explorer folder/subfolder i see all the files.

m

 

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AND, althought the file explorer dropbox folder works fine on my home pc,, i dont even see the app running in the lower right corner of apps running?

i just re-installed it, same thing?

on my cell phone, dropbox, i do see all the fildes in the subfolder in dropbox? weird..

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also, as far as syncing... these are dropbox 'only' folders, that i have on the dropbox...  i do have a few local pc folder that are 'backed up/sync'd to the dropbox... but its that dropbox only folder that i dont see all the files.

m

 

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mm-nyc wrote:

hi and thank you, 

i use dropbox on my home pc, i have the app installed so i see dropbox as a folder in explorer.
however, when i goto the office, grab a laptop and login to dropbox.com, i dont see all the files in the subfolder? ?

i tried from two diffeent system, logging in to dropbox using edge, and going to the folder, and theres only a handful of files showing?

thoughts?
m

 


Only other option I do not see mentioned in the comments is to check and see if you have enough memory on your dropbox account that may not allow additional synching. It should show some kind of lack of memory space notification (so you upgrade the account)... thought I would mention just in case. 

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