Dropbox transfer thumbnail no longer shows on WhatsApp

[aammash]

hello now when send on whatsapp link dropbox transfer thumbnail not working

this old screenshot

and this now 

 

I really need you back to old one 

[Nancy]

Welcome back to our Community, @aammash!

Which Dropbox platform are you using to generate your transfers? If you’re using the website or the mobile app, have you cleared their cache? 

If yes, have you also cleared WhatsApp’s cache?

Do you use any other third-party apps for generating similar links? If yes, is the thumbnail not working only with Dropbox? 

Let me know.

[aammash]

generate from mac desktop app

and its same way and same share app (whatsapp) every step is same and I use it daily so its important

[Walter]

Did you try clearing the cache of both apps as @Nancy suggested @aammash ?

[aammash]

I tried on mobile whatsapp same problem description no thumbnail and no title or description

[Hannah]

Hey @aammash, do you see the same behavior with other apps/platforms, apart from Dropbox?

[aammash]

Same preview problem when generate link from dropbox ios app

[Hannah]

How about links with previews from other sites apart from Dropbox, @aammash?

[aammash]

working normally this is two example from dropboxforum and other one from envato and two links working normally 

this previews from whats app chat 

[eretaval]

I noticed that from around the start of June, whenever I share my dropbox links through WhatsApp (either mobile or desktop) they no longer appear like they used to with thumbnail and title, a little detail that was extremely helpful when searching for a link or delivering to a client. Now, whenever I share a link, it only appears as an ugly generic link with a description of what Dropbox is as a service.