Dropbox not syncing with others I share documents with.

[toni R]

I cannot seem to get my documents to sync with the other I share with.  They can't see my revisions and I can't see theirs

[Megan]

Hey @toni R, welcome to the Dropbox Community, I hope you like it here!

Let's take this one step at a time. So, it seems that you have a shared folder with others, is that correct? 

Did you share the folder directly using these steps, or maybe using a shared link? Feel free to clarify.

One more thing: which platform do you use when making changes? Do you use our website, or desktop app?

Let me know, and we'll take it from there!

[toni R]

Hi, I really appreciate the help and this issue resolved as I worked a team and this document is important.  We share a spreadsheet in a file.  I have worked on both the online version and the app.  I used to be able to see changes made by team members and they couldn't see mine.  Now I can no longer see their changes to the document and they cant see mine.  If I make my changes and share the link they can see my changes.  Hope the makes sense, please help!  I have tried logging out and logging back on to see if that updates it but that hasn't seemed to work the last few times either.

[Megan]

Hey @toni R, you mentioned that if you share the link they can see the changes.

So, a guess would be that you're working on a shared link with view only permissions, and not a shared folder. 

But let's make sure that this is the case there. Are you the owner of the folder? If so, would you mind removing the members from said folder and re-adding them? 

If you're not the owner, could you ask them to do the same thing for you?

[toni R]

I do not own the folder.  If they remove me, what is the next step?  I will have a report due tomorrow that I will have to share...

[Megan]

The next step would be for them to re-add you to it @toni R.

[toni R]

okay, so I should  have them remove me and then re add to see if they cures the problem?

[Megan]

Yes please, @toni R. 

Also, please clarify if they're sharing a link with you, or adding you directly to the shared folder. 

Let us know of any updates! Thank you!

[toni R]

adding me to shared folder 

[Megan]

Cool, thanks for clarifying, Toni! 

In this case, please ask them to follow the steps mentioned above, and I'll be waiting for your update.