You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

bjn1's avatar
bjn1
New member | Level 2
2 years ago

Dropbox not loading folder names

Logging in to Dropbox today, I can't see any of the names of my folders. What's going on?    
Web
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for posting here, bjn1!

     

    Do you see the same thing if you sign out and back in to your Dropbox account? 

     

    How about a different browser/incognito mode?

     

    Let me know how this goes.

bjn1's avatar
bjn1
New member | Level 2

Different browser fixed the issue. Not sure what happened, but I could not view the directories with the Brave browser, but could in Firefox.

 

Thanks!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Glad to hear that helped!

 

Clearing the cache of your Brave browser, making sure it’s up to date, and disabling any possible plugins may also help.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!