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Forum Discussion
Dropbox Sign: all text in PDF goes missing
So I decided to try Dropbox Sign. I created a PDF with a bunch of text, a raster logo, and a few signature lines. However, in the Dropbox Sign field editor, all of the text is gone; Only the raster l...
Nancy ,
I just tried with Firefox 112.0.2 (first attempt was Safari 16.4) and saw the same result. All text is removed at the point of document ingest.
I've got one more free document this month; Anything else I can try? 😆
Walter
Dropbox Staff
Dropbox StaffHey JADAstudio, thanks for keeping us in the loop on this.
May we reach out via email to have a further look internally at this point?
I am having this SAME PROBLEM and it is incredibly frustrating. I had been using HelloSign for years without any issue, and then DropboxSign the last few months, and about 2 weeks ago, started having this problem. The colors, boxes, lines, logos, etc. all appear, but all the text in my file are gone. It doesn't happen with every file, just the files I'm saving as / printing to PDF from Microsoft Excel to PDF. I open the PDF itself and everything is there, but when I upload to Dropbox Sign, all the text is gone.
- Megan
Hi kristendo, thanks for reporting about this here!
Could I send you an email, in order for us to have a closer look into this?
Let me know!
Yes you may send an email [email removed as per Community Guidelines] I have figured out 2 ways to make this work - first, it could be the font I'm using that all of a sudden isn't compatible (Proxima Nova) because when I saved the Excel file in Arial font and then print to PDF and uploaded here, it worked without an issue. I also then tried printing to Adobe PDF as opposed to just printing to PDF and that seems to upload here with no issue. Since I have these work-arounds I am okay going forward, but these are new issues that only started ~ 2 weeks ago. Perhaps it's due to an update w/Dropbox Sign or an update from Adobe.
Me pasa exactamente lo mismo, en mi caso exporto de pptx a PDF y es muy frustrante.
Saludos,
Carles Polo
- Hannah
Hola Talento, lamento ver que estás teniendo este problema.
¿Ya te comunicaste con el equipo de soporte de Dropbox Sign al respecto? En caso afirmativo, ¿podría facilitarnos el número de ticket de su comunicación?
Por cierto, si desea publicar en español, también tenemos una sección en español en nuestra Comunidad.
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Hey Talento, sorry to see you're having this issue.
Have you already reached out to the Dropbox Sign support team about this? If so, can you please give us the ticket number for your communication?
By the way, if you'd like to post in Spanish, we also have a Spanish section on our Community.
As for you Andy Scisco, you can use this page to reach out to the Dropbox Sign support team for further assistance.
Let us know if you're having trouble submitting your request.
Certainly. Feel free to contact me directly at the email address associated with my account (if you have access to that), or the temporary email address below.
[email removed as per Community Guidelines]
Same problem here! All text in my PDF goes missing. It used to work seamlessly - now I can't use the app anymore. All help appreciated!
Hey there! Are there any solutions for this issue? I'm having the same problem...
