","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"216","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-07-05T14:19:45.684-07:00","lastPublishTime":"2024-07-05T14:19:45.684-07:00","metrics":{"__typename":"MessageMetrics","views":1463},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:781464/message:781469","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:37":{"__typename":"Rank","id":"rank:37","position":20,"name":"Experienced | Level 12","color":"333333","icon":null,"rankStyle":"TEXT"},"ModerationData:moderation_data:781470":{"__typename":"ModerationData","id":"moderation_data:781470","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:781470":{"__typename":"ForumReplyMessage","uid":781470,"id":"message:781470","revisionNum":2,"author":{"__ref":"User:user:1815182"},"readOnly":false,"repliesCount":24,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:781464"},"conversation":{"__ref":"Conversation:conversation:781464"},"subject":"Re: Desktop App is not opening or running - files from 3rd party app are not syncing","moderationData":{"__ref":"ModerationData:moderation_data:781470"},"body":"
Hello TGD-Inc
While there are more details that would be needed to troubleshoot this, I would start with:
1. Which version of Windows are you running on your PC?
2. Was the Dropbox icon ever visible in the bottom right (tray area) of the screen?
This would help as a starting point to getting to the bottom of this, although finding a solution in this manner could take a while given the asynchronous nature of the forum.
Alternatively, I could help with troubleshooting this faster via email, as I have experience with figuring out hard Dropbox puzzles like this one. If that's an option that you would consider, feel free to add \".com\" to my forum username and enter it in the address bar in order to get in touch. Otherwise, answering the forum here would also work (albeit slower).
Here to help,
Andrew (DBoxTips)
I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox in any way. All opinions expressed here are my own.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2024-07-05T14:22:34.399-07:00","lastPublishTime":"2024-07-05T14:24:04.019-07:00","metrics":{"__typename":"MessageMetrics","views":1454},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:781464/message:781470","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw3ODE0NzQsNzgxNDc0","node":{"__ref":"ForumReplyMessage:message:781474"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:781474":{"__typename":"ModerationData","id":"moderation_data:781474","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:781474":{"__typename":"ForumReplyMessage","uid":781474,"id":"message:781474","revisionNum":1,"author":{"__ref":"User:user:1853016"},"readOnly":false,"repliesCount":23,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:781470"},"conversation":{"__ref":"Conversation:conversation:781464"},"subject":"Re: Desktop App is not opening or running - files from 3rd party app are not syncing","moderationData":{"__ref":"ModerationData:moderation_data:781474"},"body":"Andrew,
Thanks for the assist.
I'm running Windows 10 Home.
The DropBox Icon is visible in the bottom left taskbar (I pinned it there). as well as in the system tray. FYI - It says \"my files are up to date\", but they are not.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-07-05T14:34:26.807-07:00","lastPublishTime":"2024-07-05T14:34:26.807-07:00","metrics":{"__typename":"MessageMetrics","views":1448},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:781464/message:781474","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MXw1MjoxfGludCw3ODE0ODEsNzgxNDgx","node":{"__ref":"ForumReplyMessage:message:781481"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:781481":{"__typename":"ModerationData","id":"moderation_data:781481","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:781481":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1815182"},"id":"message:781481","revisionNum":1,"uid":781481,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:781474"},"conversation":{"__ref":"Conversation:conversation:781464"},"subject":"Re: Desktop App is not opening or running - files from 3rd party app are not syncing","moderationData":{"__ref":"ModerationData:moderation_data:781481"},"body":"Thank you for the details.
Since you mentioned the files being accessed via the \"Apps\" folder via the website and the mobile app, are those files from the third-party website accessible via a subfolder of the \"Apps\" folder? If so, when you go into Dropbox selective sync settings on the Dropbox desktop app preferences do you see that subfolder checked?
Thanks,
Andrew (DBoxTips)
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":22,"postTime":"2024-07-05T15:08:42.966-07:00","lastPublishTime":"2024-07-05T15:08:42.966-07:00","metrics":{"__typename":"MessageMetrics","views":1435},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:781464/message:781481","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:781464"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":true,"useNodeHoverCard":true,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1737382617794","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1737382617794","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1737382617794","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1737382617794","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1737382617794","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1737382617794","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1737382617794","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1737382617794","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1737382617794","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolutionList-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolutionList-1737382617794","value":{"emptyDescription":"No has been message solutions yet"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1737382617794","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1737382617794","value":{"loadMore":"Show More"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeView/NodeViewCard-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeView/NodeViewCard-1737382617794","value":{"title":"{nodeTitle} ","creationDate":"Created: {creationDate}","ownedBy":"Owned by: {owners}{text}","showOwnerListText":", and {ownersCount} more","unreadCount":"{count} unread","nodeViewDrawerBtn":"Node view drawer for {place}","drawerActionTooltip":"Show category children"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1737382617794","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1737382617794","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1737382617794","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1737382617794","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1737382617794","value":{"description":"{description}"},"localOverride":false},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1737382617794","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1737382617794":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1737382617794","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001014","messageSubject":"desktop-app-is-not-opening-or-running---files-from-3rd-party-app-are-not-syncing","messageId":"781464"},"buildId":"OKtI0OLKuXmERTJKBVqYX","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"24.11.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}