Can only access folder from Dropbox online but not in my file explorer

[Theoap64]

I recently added Dropbox to my desktop. I have one file that has been on my dropbox forever that displays online and in my file explorer, but I have one folder that has recently been shared with me and will not appear in my file explorer only online. I know I can download the file but I am afraid it will not sync once things are added too it and I really need this to work efficiently for work. Any response is welcomed!

[Rich · Accepted solution]

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@Theoap64 wrote:
... I have one folder that has recently been shared with me and will not appear in my file explorer ...

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Rename the folder and make sure it doesn't use any characters that would be incompatible with your operating system.

• https://help.dropbox.com/organize/file-names

[Theoap64]

This worked thank you! The file had an asterisk at the front. I took it out and it updated immediately!

[T_theresa_A]

Hi @Theoap64 and welcome to the Dropbox Community 👋. I am glad to see you got your file successfully synced on your desktop with @Rich 's brilliant help 👨‍💻✨.

I'm super interested to hear how you use Dropbox! If you're open to sharing, I'd love to listen 🤗. 

I'm always eager to learn about different workflows, and who knows… we might have some great tips to share with you, or perhaps your Dropbox story will inspire some new ideas for our internal team 😎🙌.

Looking forward to hearing from you, 

T 😸 (Dropbox Community Manager).