Bulk Send - CSV file formatting

[1000songs]

Trying to bulk send and have four fields 

Company

Signature

Full Name

Title

No matter what I do, Bulk Send is only expecting two fields: Full Name and Email. Doesn't matter if I have Dropbox create the .csv or if I create it myself. The error is "Expected 2 fields on row 1, found 4"

Do the fields have to be tagged in a particular way?

[Walter]

Hi there @1000songs - thanks for bringing this to our attention.

Could you try another browser and let us know if you still get the same results?

If you do, I'd appreciate a screenshot too.

Thank!

[1000songs]

Thanks Walter - how on earth do you upload a screenshot here?

[Rich]

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@1000songs wrote:

how on earth do you upload a screenshot here?

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[1000songs]

I feel like I live in an alternate universe today - I promise I am computer literate. I tried that - it opens up a screen where I manually have to fill in Source, Image Description, Dimensions, and has a checkbox for "constrain properties". Why can't I just drag or choose a file?!

[Rich]

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@1000songs wrote:

Why can't I just drag or choose a file?!

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You usually can. This will sound crazy, but can you take a screenshot of what you see and post it here? lol Seriously though, take a screenshot, save it in your Dropbox and create a link to it. Post the link here. I'm curious what that source/description window looks like because you're not the first to mention it, and that's not how it looks for me.

[1000songs]

https://www.dropbox.com/scl/fi/zx5vewwwh2g41dn75qkvu/Screenshot-2024-09-24-at-5.42.20-PM.png?rlkey=r...

[Walter]

Do you get the same results after clearing your browser's cache or on another browser as well @1000songs? 

[1000songs]

Cleared cache. Switched from Chrome to Safari. New MacBook. Up to date everything. Between the obvious flaws in Bulk Send and the clunkiness of even the Community Board, I'm rethinking the $5K a year we spend for Dropbox and the various integrations with SalesForce. I know everyone is trying to help (and it's appreciated), but this is the simple stuff!

[Hannah]

This is pretty strange, indeed, @1000songs.

If you simply drag the image from your computer into the reply box? That works for me.