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mpasch's avatar
mpasch
Explorer | Level 4
3 years ago

"Couldn't start Dropbox" error after Windows 11 install

After upgrading to windows 11, I cannot start Dropbox. "Couldn't start Dropbox" is the error.  I have checked Security software to make sure it is not blocking it (no sign that it is), reinstalled Dr...
Desktop and Web
desktop app
Error Messages
Installing
Setting up the apps
Windows OS
  • Jay's avatar
    Jay
    3 years ago
    Hi mpasch, thanks for bringing this to our attention.

    When you reinstalled the Dropbox desktop application, did you perform an advanced re-installation using these steps?

    Keep me updated with any details!
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey mwaters5, sorry to hear you're having issues with this.

Since this persists after an advanced reinstall, I'd recommend getting in touch with our Support team as they'll be able to assist further with device and account specific information.

You can also let me know your ticket ID so that I can look it up in our system. 
yvesfauth's avatar
yvesfauth
New member | Level 2
3 years ago

I found the problem ! It was a protection in the Microsoft Defender ! 😞

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