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nysooh's avatar
nysooh
New member | Level 2
9 months ago

"Couldn't start Dropbox" error Mac Ventura

I recently deleted dropbox app as it took up too much storage space, and am trying to reinstall but keep getting this error "Couldn't Start Dropbox" 

 

I followed the "Advanced Reinstall"  but go the same failure.

 

The generated error file is as follows:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 196.4.6900
bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
bn.is_frozen: True
machine_id: 2db494c5-a137-5c99-b467-7e03bbb1c838
pid: 38206
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='home', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sooh Hwang', pw_dir='/Users/home', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='home', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sooh Hwang', pw_dir='/Users/home', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'home'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'home'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/home'
appdata: '/Users/home/.dropbox/instance1'
real_path='/Users/home/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/home/Library/CloudStorage/Dropbox'
real_path='/Users/home/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/y2/xttb7zpj57zfjbkntsmvpv0c0000gn/T'
real_path='/private/var/folders/y2/xttb7zpj57zfjbkntsmvpv0c0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5566, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 566, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 286, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/a97a45e5-d459-4f4d-b654-03e044a33f91’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/a97a45e5-d459-4f4d-b654-03e044a33f91’.}

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi nysooh, thanks for messaging the Community!

     

    Could you provide the exact Mac OS version you're running on your machine?

     

    This will help me to assist further!

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