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"Couldn't start Dropbox" error Mac Ventura

"Couldn't start Dropbox" error Mac Ventura

nysooh
New member | Level 2

I recently deleted dropbox app as it took up too much storage space, and am trying to reinstall but keep getting this error "Couldn't Start Dropbox" 

 

I followed the "Advanced Reinstall"  but go the same failure.

 

The generated error file is as follows:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 196.4.6900
bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
bn.is_frozen: True
machine_id: 2db494c5-a137-5c99-b467-7e03bbb1c838
pid: 38206
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='home', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sooh Hwang', pw_dir='/Users/home', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='home', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sooh Hwang', pw_dir='/Users/home', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'home'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'home'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/home'
appdata: '/Users/home/.dropbox/instance1'
real_path='/Users/home/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/home/Library/CloudStorage/Dropbox'
real_path='/Users/home/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/y2/xttb7zpj57zfjbkntsmvpv0c0000gn/T'
real_path='/private/var/folders/y2/xttb7zpj57zfjbkntsmvpv0c0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5566, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 566, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 286, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/a97a45e5-d459-4f4d-b654-03e044a33f91’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/a97a45e5-d459-4f4d-b654-03e044a33f91’.}

1 Reply 1

Jay
Dropbox Staff

Hi @nysooh, thanks for messaging the Community!

 

Could you provide the exact Mac OS version you're running on your machine?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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