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Hi Megan,
I disabled Norton and have no other security apps or firewalls running and it still will not let me sign in.
Hi nancystattrans, since you experienced this issue when you installed Carbonite, there could be an incompatibility between the two services. Is Carbonite attempting to backup the Dropbox folder?
\n\n
Have you tried uninstalling Carbonite entirely to see if this helps with running the Dropbox desktop application?
","body@stringLength":"639","rawBody":"Hi
\n
Have you tried uninstalling Carbonite entirely to see if this helps with running the Dropbox desktop application?
","author":{"__ref":"User:user:330248"},"isEscalated":null,"postTime":"2023-11-28T01:09:18.712-08:00","parent":{"__ref":"ForumReplyMessage:message:732788"}},"ForumReplyMessage:message:733035":{"__typename":"ForumReplyMessage","id":"message:733035","revisionNum":1,"uid":733035,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:732779"},"subject":"Re: \"Couldn't complete sign in. Please try again.\" error on desktop app","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:733035"},"body":"I specifically set it up that Carbonite does not back up Dropbox, and I also put a complete pause on Carbonite doing anything until I sort this out. Any other thoughts/ideas?
Thank you!
","body@stringLength":"229","rawBody":"
I specifically set it up that Carbonite does not back up Dropbox, and I also put a complete pause on Carbonite doing anything until I sort this out. Any other thoughts/ideas?
Thank you!
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You're a pro, Nancy!
\n\n
Thanks for updating this thread too. If you need anything else, we'll be one post away! 🤓
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