macOS Monterey 12 - Couldnt Start Dropbox

[RobertPatton]

bn.BUILD_KEY: Dropbox
bn.VERSION: 131.4.3968
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf
pid: 3947
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='robertpatton', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Robert Patton', pw_dir='/Users/robertpatton', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='robertpatton', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Robert Patton', pw_dir='/Users/robertpatton', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/robertpatton'
appdata: '/Users/robertpatton/.dropbox/instance1'
real_path='/Users/robertpatton/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/robertpatton/Dropbox'
real_path='/Users/robertpatton/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/yy/w1nv1hm92x1bn8cmjznvcs780000gn/T'
real_path='/private/var/folders/yy/w1nv1hm92x1bn8cmjznvcs780000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 808, in wrapper
File "dropbox/client/main.pyc", line 6525, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 307, in _wrapped
File "dropbox/client/main.pyc", line 6052, in _init_components_for_account
File "dropbox/client/main.pyc", line 5976, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 587, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

[StellarCore47]

I installed the latest beta version of Dropbox; followed @Jay protocols; unselected my Photos folder (strange sync error message when no photos in folder); restarted; Dropbox app opens and seems to process any backlogged files stalled in syncing. I tested uploading files from my iPad Pro 5th gen running iPadOS 15. No problems there. Dropbox app on my iMac running macOS 12.1 beta indicated a red number indicative of sync in progress. Strange though, the app doesn't register the activity under either the Activity or Sync columns. However, a short time later the files appear in my Dropbox icon. I'd bet there are still some bugs lurking in the Dropbox app regarding handshake and recognition protocols.  Uploading files from Dropbox on Monterey  (iMac) to iAnnotate folder in Dropbox app processes but does not register in Activity on my Dropbox app (iMac) but when I open the Dropbox folder and go to iAnnotate folder the files are there. Go figure! At this juncture, I'm leaving (almost) well enough alone until the Dropbox app is fixed. BTW, I notified Apple via Feedback Assistant regarding the Dropbox syncing issues.

[Larwir]

@Jay I have gone through these steps, including all other solutions discussed in both threads on this topic. Dropbox still does not work, whatever I do. I run a MacBook 2017. Please reach out via mail and I can share info from Terminal, if that may be a help. Here is the error message from the Dropbox app:

bn.BUILD_KEY: Dropbox
bn.VERSION: 134.4.4115
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 06ba33ea-ae8a-5ca8-a20f-df8c0a5c3330
pid: 831
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='Lars', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Lars Wirtén', pw_dir='/Users/Lars', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Lars', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Lars Wirtén', pw_dir='/Users/Lars', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'it', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'it', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Lars'
appdata: '/Users/Lars/.dropbox/instance1'
real_path='/Users/Lars/.dropbox/instance1'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
dropbox_path: '/Users/Lars/Dropbox (Wirtén Content)'
real_path='/Users/Lars/Dropbox (Wirtén Content)'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/l5/3c0yyg5j0tb3v3lrjpz5zzyh0000gq/T'
real_path='/private/var/folders/l5/3c0yyg5j0tb3v3lrjpz5zzyh0000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 816, in wrapper
File "dropbox/client/main.pyc", line 6537, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6070, in _init_components_for_account
File "dropbox/client/main.pyc", line 5994, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 278, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 209, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 520, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

[meling]

I had the same problem. This answer solved it for me.

[Larwir]

Thanks @meling. One of the first things I did - no success. Dropbox is graymarked in Files and Folders, but it says Dropbox has full access.

[mschneider8563]

this also worked for me - 

clarification on mac: 

1. the app is 'activity monitor'

 

2. you can relaunch finder by doing 'command+option+escape'

and selecting finder to relaunch

3. selected menu for system preference is called 'Full Disk Access'

[sanfjb9]

Hello,

thank you for the suggestion. I looks like it works fine for me. Thank you again

[Larwir]

Ok everyone that still can't get Dropbox to work after trying @Jay and others solutions in this thread – at last, I found a solution that worked for me!

Rename your local Dropbox folders and restart Dropbox. It then says that your folder/folders are moved and can't sync. You then get the alternative to re-connect your Dropbox account, re-installing the app. Choose that and it will re-install your folders with the old names – and voila, it syncs! You can then trash the re-named Dropbox folders.

Good luck!

[StellarCore47]

Hi Larwir,

1. I renamed my existing local Dropbox folder (not on the app or on " .com") by simply adding ".1" to each folder name.

2.  They immediately appeared on my Dropbox app (menu bar icon)

3.  I did not get any message regarding "Can't sync" -- everything seems to work just fine. 

4.  The renamed folders on my iMac Monterey device then appeared automatically on my Dropbox app; my dropbox.com site; the Dropbox apps on my other devices; and the local folders on my other devices (all connected on a local router). No such follow on actions as you described were required. Quantum entanglement proved!

5. SOLUTION for me: just go into my local Dropbox folder on the device running macOS Monterey and rename each folder by simply adding a ".1" suffix (SIMPLE!). Any suffix should work obviously.

5. Things are humming along at quantum speed.

Device iMac;  macOS 12.1 Beta (21C5031d)   Dropbox version 135.4.4177 (beta)

[StellarCore47]

Ooops-- I must withdraw my prior conclusion of success. I checked other devices and they all indicated Dropbox folders up to date. However, I added a file to a local Dropbox folder; it appeared in the Dropbox app on that device but did not appear on my other devices -- either in their local folders or apps. All green checks on all devices but files did not sync -- no error messages etc.

Back to the drawing board.

[Whiskersthedog]

I've tried the uninstall/reinstall, Advanced install, System Pref-->Security & Privacy, etc "solves" that are all over this forum. None help.

Here's the error:

bn.BUILD_KEY: Dropbox
bn.VERSION: 134.4.4115
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 33085486-8193-5450-9b72-9ca38578d2d5
pid: 785
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='TheSchneiders', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='The Schneiders', pw_dir='/Users/chrisschneider_1', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='TheSchneiders', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='The Schneiders', pw_dir='/Users/chrisschneider_1', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'TheSchneiders', '_xcsbuildagent', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'TheSchneiders', '_xcsbuildagent', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/chrisschneider_1'
appdata: '/Users/chrisschneider_1/.dropbox/instance1'
real_path='/Users/chrisschneider_1/.dropbox/instance1'
mode=0o40700 uid=503 gid=20
parent mode=0o40700 uid=503 gid=20
dropbox_path: '/Users/chrisschneider/Dropbox'
real_path='/Users/chrisschneider/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/bp/dx286m5d2419f27_g486sjdw0000gq/T'
real_path='/private/var/folders/bp/dx286m5d2419f27_g486sjdw0000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "dropbox/shared/error_util.pyc", line 30, in convert_error
File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
File "dropbox/sync_engine/file_system/pythonos.pyc", line 102, in open
PermissionError: [Errno 13] Permission denied: '/Users/chrisschneider/Dropbox/.dropbox-relocate3640a06ba127'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 723, in _on_register_host_success
File "dropbox/client/authentication/register_host_helper.pyc", line 899, in _handle_joining_leaving_cdm_team
File "dropbox/client/relocate_namespace_folders.pyc", line 686, in execute_pending_operations
File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
File "contextlib.pyc", line 131, in __exit__
File "dropbox/shared/error_util.pyc", line 43, in convert_error
File "six.pyc", line 695, in reraise
File "dropbox/shared/error_util.pyc", line 30, in convert_error
File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
File "dropbox/sync_engine/file_system/pythonos.pyc", line 102, in open
dropbox.sync_engine_boundary.file_system_exceptions.PermissionDeniedError: [Errno 13] Permission denied: '/Users/chrisschneider/Dropbox/.dropbox-relocate3640a06ba127'