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Forum Discussion
'internal error - general failure encountered during disk I/O operation' error on desktop app
Hello.
I did use my comapny e-mail for my dropbox. Last week the comapny crated an dropbox bussnies. I did then change the e-mail for my "old" dropbox to my private e-mail (an gmail.com). So i was able to join the dropbox bussnies with the Spectre.no e-mail.
but now i'm not able to acsess all the files in shared folders on my private e-mail. When i do try to open a document it says "internal error - genral failure encountered during disk I/O operation" Any hot tips to fix this? I'm able to open the files in the webrowser, but not on desktop.
i have done an reinstall of the windows app.
- Hannah
Dropbox Staff
Hey Hengebru, thanks for bringing this to our attention.
From the error you mentioned, it seems like Dropbox is reporting an Operational disk I/O error.
This means that Dropbox can't read from your hard drive, which is something that's usually caused by some kind of hardware issue.
I would highly recommend that you have your hard drive backed up and checked by a professional.
You can learn how to check your hard disk for errors here.
I hope this helps, but let me know if you have any questions.
