We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

nuwen's avatar
nuwen
New member | Level 2
7 years ago

iOS Siri Shortcuts, Using “Get File” With Dropbox

I’m trying to use Siri Shortcuts on iOS 12 to share photos using a shared Dropbox folder. I’ve written a workflow that successfully saves selected photos from the iOS Photos app (or elsewhere) to a s...
Mobile
Mobile App
Setting up the apps
  • palcaide's avatar
    palcaide
    7 years ago

    As we expected, IOS 12.1 update has solved the issue. 

    Now, in Shortcus app, the action “Get File” with Dropbox, woks fine, as it dit in Workflow app in IOS 11.

    Great!!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Thanks for the update, I’ll keep the dev team advised that this issue isn’t related to to the solution provided.
palcaide's avatar
palcaide
Helpful | Level 7
7 years ago

Hey, there!! I got fresh news!

This morning I reported the issue to Apple support in my country. The very kind man in the phone took note of everything the problem was, and promised he will keep me informed about the evolution.

But... best of all... I found a lot of people complaining about the same issue in reedit forums. And one guy posted this link to Twitter, where Shortcuts (former Workflow) developers team say they are actively working to solve it. 

https://mobile.twitter.com/arix/status/1041837594844090370?s=21

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for the update on this matter. If any other users are still experiencing this issue, please let us know by writing into our support team, and mentioning this forum thread as well.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi there limbusnl, thanks for nudging us on this thread. 

     

    Could you make sure that you're also running the latest version of the mobile app?

     

    Let us know what you find, cheers!

  • palcaide's avatar
    palcaide
    Helpful | Level 7
    7 years ago

    As we expected, IOS 12.1 update has solved the issue. 

    Now, in Shortcus app, the action “Get File” with Dropbox, woks fine, as it dit in Workflow app in IOS 11.

    Great!!

  • limbusnl's avatar
    limbusnl
    Helpful | Level 6
    5 years ago

    I am on ios 14 and I still have the same problem.

  • limbusnl's avatar
    limbusnl
    Helpful | Level 6
    5 years ago

    Hi Lusil,

    Thanks for the reply. Yes I am using the latest version.

  • palcaide's avatar
    palcaide
    Helpful | Level 7
    5 years ago

    Hi limbusnl.

    May you explain a little more? What do you wanna do? And which is the problem?

  • limbusnl's avatar
    limbusnl
    Helpful | Level 6
    5 years ago
    It is the same issue as the OP has posted. I have some images in dropbox folder which I want to copy to ios album via shortcuts
  • palcaide's avatar
    palcaide
    Helpful | Level 7
    5 years ago

    One picture at a time? Or a group?

  • limbusnl's avatar
    limbusnl
    Helpful | Level 6
    5 years ago
    I want to copy every picture in the dropbox folder to ios album
  • palcaide's avatar
    palcaide
    Helpful | Level 7
    5 years ago

    Yes, you're right. Shortcuts access to Dropbox folders is not working right now. Sorry. It seems to be a bug derived from the update to IOS 14.

    I found several commentaries in reddit forums reporting the same problem.

    https://www.reddit.com/r/shortcuts/comments/iyvhq2/ipaos_14_how_to_get_files_from_folder_in_dropbox/

    https://www.reddit.com/r/shortcuts/comments/ivgxp3/get_random_item_from_dropbox_no_longer_works_in/

    This kind of bugs use to be quickly fixed. I hope so.

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!