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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
That is a fair question, cloudres , and I might be wrong. My assumptions are based on:
- for many of us here, it seems that the update to the latest macOS broke Dropbox. Dropbox version itself didn't change, but something might have changed on macOS's side. Otherwise, what else has changed?
- Dropbox employees on this forum here said it was due to FileProvider, which is managed by Apple (I'm not sure if it is exclusively or mainly, though). If that is the case, Dropbox can only put more pressure on Apple, and perhaps they have not put enough, but they did say they couldn't fix it solely from their end.
- I remember a similar case in the past after an big macOS update. Apple regularly change their security programming year after year, and sometimes it breaks one thing and other times others.
What do you think? Of course, this does not excuse Dropbox's lack of proactively trying to help us through this mess. It feels like we're just left in the dark by ourselves. But fingers crossed for this week.
And of course, if I'm right, it does not mean that Apple will fix it in 14.1, and not even in 14.2. Sometimes things just remain broke.
Konigi I understand what you're saying, and I partly agree. However, let me add that large companies perform necessary tests beforehand precisely to avoid these issues. Take Adobe, for example, as I use one of their paid software suites. I haven't encountered a single problem, not a glitch. It's like nothing happened. Moreover, let's remember that MacOS Sonoma went through several betas before its release. So, Dropbox isn't discovering this just today; they should have known for at least 8 months. Why am I saying all this? Because what I'm witnessing, to me, is unjustifiable. I've paid for a service I can't use, and there's not a word of apology or a request for patience from anyone. I find this behavior truly ridiculous. Dropbox has let me down. I never expected something like this, and, in fact, I can say that in ten years, nothing even remotely similar has ever happened.
