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Forum Discussion

JuanHerrero's avatar
JuanHerrero
Helpful | Level 6
6 years ago

What does 'refresh to update' on my offline files mean? How can I do it?

I have a number of folders set as "Make available offline" on my iPad. Generally this works fine, but sometimes I get the yellow exclamation mark icon and "Refresh to update".  Can someone please tel...
File access
Mobile
Setting up the apps
  • virusthecyrus's avatar
    virusthecyrus
    6 years ago

    I just find out that for dropbox version 142.2, you can refresh by going to Account --> Manage Offline Files --> on the top right hand coner, there is a refresh logo.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Thanks for the swift reply and the screenshot, JuanHerrero. Initially, please note that I removed personal info included in your attached image for security and privacy purposes. 
 
Moving on to your query though, I was also going to propose to try closing the mobile app (by double-tapping the home button) and relaunching it again. 
 
:thinking: Hmm, have you tried connecting to a different WiFi network or through cellular data by any chance? 
JuanHerrero's avatar
JuanHerrero
Helpful | Level 6
6 years ago

I am on my home wifi network, which works fine.  I tried connecting via my iPhone hotspot, and exactly the same thing happened - a few seconds of blue, then back to yellow.  What I do not understand is...  the app clearly says "Refresh to update", so clearly I am supposed to do something. The verb is "refresh". How do I do it? What am I supposed to do? How do I "refresh"?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Sorry to hear that you’re still having trouble with this, JuanHerrero. 
     
    In order to dig a bit deeper, I’ve sent you a ticket to the email address associated with your Community profile. Please check your inbox for my latest message and we’ll take it from there. 
     
    Looking forward to hearing back from you!
    • Chris45's avatar
      Chris45
      Helpful | Level 5
      6 years ago

      Can you post how you solved this? Mine does this as well. 

      • JuanHerrero's avatar
        JuanHerrero
        Helpful | Level 6
        6 years ago

        Dropbox said "We're aware of this bug and working to fix it."

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