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Forum Discussion
Unable to open the app on Mac OS Monterey
Hi,
can't open the app. The info below:
bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 5be6e088-cdcf-566c-bc8...
- Hey PiotrW, sorry to hear about this.
Could you try the following steps and let me know if they helped?- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
Walter
Dropbox Staff
Dropbox StaffHey PiotrW, sorry to hear about this.
Could you try the following steps and let me know if they helped?
Could you try the following steps and let me know if they helped?
- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
Sorry but I still have the same issue even with these differents steps :
bn.BUILD_KEY: Dropbox
bn.VERSION: 136.4.4345
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 8e0cffc8-6842-5048-9043-4287c605a8e1
pid: 4226
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='emiliendurif', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='emilien durif', pw_dir='/Users/emiliendurif', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='emiliendurif', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='emilien durif', pw_dir='/Users/emiliendurif', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/emiliendurif'
appdata: '/Users/emiliendurif/.dropbox/instance1'
real_path='/Users/emiliendurif/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/emiliendurif/Dropbox'
real_path='/Users/emiliendurif/Dropbox'
mode=0o40700 uid=700 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/1r/qrb63hkn425gvykfjyh176180000gn/T'
real_path='/private/var/folders/1r/qrb63hkn425gvykfjyh176180000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/shared/error_util.pyc", line 30, in convert_error
File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
File "dropbox/sync_engine/file_system/pythonos.pyc", line 102, in open
PermissionError: [Errno 13] Permission denied: '/Users/emiliendurif/Dropbox/.dropbox-relocate3640a06ba127'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 724, in _on_register_host_success
File "dropbox/client/authentication/register_host_helper.pyc", line 900, in _handle_joining_leaving_cdm_team
File "dropbox/client/relocate_namespace_folders.pyc", line 686, in execute_pending_operations
File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
File "contextlib.pyc", line 131, in __exit__
File "dropbox/shared/error_util.pyc", line 43, in convert_error
File "six.pyc", line 695, in reraise
File "dropbox/shared/error_util.pyc", line 30, in convert_error
File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
File "dropbox/sync_engine/file_system/pythonos.pyc", line 102, in open
dropbox.sync_engine_boundary.file_system_exceptions.PermissionDeniedError: [Errno 13] Permission denied: '/Users/emiliendurif/Dropbox/.dropbox-relocate3640a06ba127'
- JayHi emiliendurif, this would be related to another issue. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Jaythank you very much for your advices. The last procedure works perfectly. 🙂
