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Forum Discussion
The "signature" function in the app on my iPad isn't working, any ideas?
The 'signature' function on my dropbox isnt working any longer. When I click it, it returns my ipad to the homepage. What settings do I need to change? Will I have my saved signatures disappear?
- Hi Dropbox, this mornings update on the app has resolved the signature issue for my ipad. I can now continue with work and signature electronically. Appreciate your input and help. Thanks ever so much
Fiona
Dropbox Staff
Dropbox StaffHi bodell. Thanks for joining this thread and adding your experience.
Have you tried reinstalling the Dropbox app? If not, please try and let me know if you get the same behavior.
After reinstalling the app, it works for the first signature, but crashes after trying to add a second signature. Upon reopening the app, it crashes as before... as soon as the feather icon is tapped, not even allowing a first signature.
I've reinstalled several times with the same results.
Here is a video of what I was describing.
It looks like the video didn't attach.
- Fiona
Hi bodell. Sorry to hear the issue is ongoing after trying to reinstall. You can paste a Dropbox shared link to the video, whenever you get the time.
After I see what is going on, I will let you know if we will need to switch to ticket for further troubleshooting.
Thank you for your patience!
- Hi Dropbox, this mornings update on the app has resolved the signature issue for my ipad. I can now continue with work and signature electronically. Appreciate your input and help. Thanks ever so much
My issue also appears to have been resolved with the new update. Many thanks for all of the assistance from Dropbox :)
- thanks very much
