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Forum Discussion

ScottyF's avatar
ScottyF
Helpful | Level 6
6 years ago

The "signature" function in the app on my iPad isn't working, any ideas?

The 'signature' function on my dropbox isnt working any longer. When I click it, it returns my ipad to the homepage. What settings do I need to change? Will I have my saved signatures disappear?
Mobile
Setting up the apps
  • ScottyF's avatar
    ScottyF
    6 years ago
    Hi Dropbox, this mornings update on the app has resolved the signature issue for my ipad. I can now continue with work and signature electronically. Appreciate your input and help. Thanks ever so much
jbsts's avatar
jbsts
Explorer | Level 3

Good morning

I have the same problem

Any fix ?

Thanks

Lusil wrote:

Hi there Klix88, 

Thanks for checking in with us here! We'd be more than happy to help.

Could you just let us know a bit more info, such as:

  • Are you getting any error messages when trying to user the feature? If so, a screenshot (without personal info) would be very helpful. 
  • Have you ensured that you have the most up to date version of the app?
  • Do you get this behavior with every or certain files?

Let us know what you find!

No error message, only an exit out of dropbox; 
I have the last versions dropbox, adobe and Ios 13

I get in all pdf files

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for posting to the right thread about this and all the info you provided. Can I check this for you via email jbsts. I can email you at the email address asssociated with your Community profile? 

  • bodell's avatar
    bodell
    New member | Level 2
    6 years ago

    I'm having the same issue.

    It appears to be happening for all PDFs since upgrading to iOS 13 (I'm on 13.1.3) on my iPad Pro 10.5-inch (model MPME2LL/A).

    I am on the latest version of Dropbox. The app crashes with no warning the moment I tap the feather icon (under Add Text or Signature).

    This is my main purpose for using my iPad, so a fix would be greatly appreciated.

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hi bodell. Thanks for joining this thread and adding your experience. 

      Have you tried reinstalling the Dropbox app? If not, please try and let me know if you get the same behavior. 

      • bodell's avatar
        bodell
        New member | Level 2
        6 years ago

        After reinstalling the app, it works for the first signature, but crashes after trying to add a second signature. Upon reopening the app, it crashes as before... as soon as the feather icon is tapped, not even allowing a first signature.

         I've reinstalled several times with the same results.

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