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Forum Discussion

Tim Fortugno's avatar
Tim Fortugno
Explorer | Level 3
4 months ago

The Dropbox app on my iPad keeps crashing every time I edit a Word document.

I tried to delete and reinstall my Dropbox App however it crashes while editing my document. It just started crashing recently. Interestingly, it DOES NOT crash on my iPhone or desktop. 
Editing
iOS
Mobile
Mobile App
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Have you tried clearing the app's cache since you first noticed this Tim Fortugno? 

Tim Fortugno's avatar
Tim Fortugno
Explorer | Level 3
4 months ago

Yes ... I tried to uninstall and reinstall too. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hope it's alright to chime in, Tim Fortugno. 

     

    Is the Dropbox app throwing any errors upon crashing? If yes, can you send us a screenshot?

     

    Also, you’re editing the Word document via the Microsoft app on your iPad when this happens, correct? Have you also reinstalled the Microsoft app in the meantime? 

     

    Let me know if I’ve misunderstood something.

    • Tim Fortugno's avatar
      Tim Fortugno
      Explorer | Level 3
      4 months ago

      Thank you for chiming in. As for ERROR sign, the answer is no. It just crashes. As for editing via Microsoft app ... yes. However, I haven't tried to uninstall it. I use it via work and I'm not sure of the user name and password to reinstall. I will send my IT person a message to inquire about this. 

       

      I wonder if it has anything to do with the difference with my DropBox (user name/email/password) being different from my work email/password and Microsoft Office (word, excel, etc). 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        This could be relevant; if you can log into your Microsoft account with the same email address you use for Dropbox, it’d be a good way to test this and rule it out as a possibility.

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