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Forum Discussion

PD88's avatar
PD88
Helpful | Level 5
6 years ago

Smart sync menu missing on Mac

I use smart sync on my work laptop (Windows) without no problem.

On my personal Mac computer I cannot get it to work. When I right-click the dropbox folders I wish to smart sync, no dropbox options show up, and also not the smart sync one:/

  • I am the admin of my mac computer.
  • I have enabled smart sync on my online account (and it works on my work computer)
  • I have checked Settings-> Security and Privacy on my Mac and there is no Dropbox button to allow anything - the page is just blank.

Any suggestions for next steps?

desktop
Mac
Setting up the apps
  • PD88's avatar
    PD88
    6 years ago

    Hi Daphne 

    Thanks for getting back to me.

    I somehow managed to fix it:)

    After ensuring I had enabled smart sync on my online account, I went into the dropbpox icon at the top menu bar -> Preferences -> Sync -> and set the smart sync to "Online only". Now the option to smart sync is showing up on my folders.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey there PD88,

    As a first step, do you see this issue persist if you restart your Mac device? Restarting the computer will reload the Dropbox visual elements as well as refresh the Finder window.

    If the issue persists, can you check that the desktop app is indeed running on your Mac device since you're not seeing any Dropbox related options. You should see the Dropbox icon in your menu bar when the app is running, if you already see it there then please let me know what the sync status is showing.

    Finally, are you using a third-party file browser or the native Finder window when you're viewing your files?

    Let me know what you find - Thanks!

    • PD88's avatar
      PD88
      Helpful | Level 5
      6 years ago

      Hi Daphne 

      Thanks for getting back to me.

      I somehow managed to fix it:)

      After ensuring I had enabled smart sync on my online account, I went into the dropbpox icon at the top menu bar -> Preferences -> Sync -> and set the smart sync to "Online only". Now the option to smart sync is showing up on my folders.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey PD88,

        I'm glad to hear that everything is working correctly for you now! It does seem a little strange that the steps you mentioned seemed to resolve the issue, since this setting is to have new files that sync to your desktop set automatically as online only. :thinking:

        I really appreciate you getting back to me with your update though, and hope you have a great day ahead.

        Thanks!

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