You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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jwhitley's avatar
jwhitley
Helpful | Level 5
2 years ago

Set all folders to "make available offline" on macOS

In the new macOS FileProvider API version of Dropbox, is it possible to recursively set all folders to "make available offline"?  If so, does this setting persist for newly added sub-folders?  I've r...
  • Jay's avatar
    Jay
    2 years ago

    Yes, marking a folder as available offline will make all subfolders available offline as well, in perpetuity.

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In the new macOS FileProvider API version of Dropbox, is it possible to recursively set all folders to \"make available offline\"?  If so, does this setting persist for newly added sub-folders?  I've read reports that each individual folder must be manually set, which is completely unacceptable if true.

 

My key use case is that I ALWAYS want every file in Dropbox synced to my Mac so it will be included in my backup process. Automatically and/or silently reverting to \"online\" behavior is therefore never OK. A related use case is that I need to be able to trust \"make available offline\" for times when I may not have robust connectivity and/or for when redownloading is unacceptable. Concrete example, among many: if I'm presenting, I need to know that all presentation assets are local. Delaying a professional presentation because \"downloading\" is a bad look.

 

With the old version of Dropbox, the above workflows were essentially bulletproof, and my longstanding ability to rely on that is literally what makes me a paying customer. What I'm reading of the new version give me significant doubts.

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In the new macOS FileProvider API version of Dropbox, is it possible to recursively set all folders to \"make available offline\"?  If so, does this setting persist for newly added sub-folders?  I've read reports that each individual folder must be manually set, which is completely unacceptable if true.

 

My key use case is that I ALWAYS want every file in Dropbox synced to my Mac so it will be included in my backup process. Automatically and/or silently reverting to \"online\" behavior is therefore never OK. A related use case is that I need to be able to trust \"make available offline\" for times when I may not have robust connectivity and/or for when redownloading is unacceptable. Concrete example, among many: if I'm presenting, I need to know that all presentation assets are local. Delaying a professional presentation because \"downloading\" is a bad look.

 

With the old version of Dropbox, the above workflows were essentially bulletproof, and my longstanding ability to rely on that is literally what makes me a paying customer. What I'm reading of the new version give me significant doubts.

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Yes, marking a folder as available offline will make all subfolders available offline as well, in perpetuity.

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Yes, marking a folder as available offline will make all subfolders available offline as well, in perpetuity.

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Thanks for the reply. To clarify/reiterate my question: Does marking a folder as \"offline\" make that folder's subfolders also available offline?  This, specifically, is what I've gathered isn't supported. It's also completely nonsensical, which is why I'm trying to clarify the behavior here. Dropbox's documentation is silent on this point, as far as I can determine.

 

My expected/desired behavior is this: if I mark a top-level Dropbox folder (call it \"Stuff\") as available offline, all files and folders underneath that will be made available offline in perpetuity. If I have to constantly hunt down new files and/or subfolders of \"Stuff\" and also mark those \"offline\" ... that's a deal breaker, as I explained above.

","body@stringLength":"778","rawBody":"

Thanks for the reply. To clarify/reiterate my question: Does marking a folder as \"offline\" make that folder's subfolders also available offline?  This, specifically, is what I've gathered isn't supported. It's also completely nonsensical, which is why I'm trying to clarify the behavior here. Dropbox's documentation is silent on this point, as far as I can determine.

 

My expected/desired behavior is this: if I mark a top-level Dropbox folder (call it \"Stuff\") as available offline, all files and folders underneath that will be made available offline in perpetuity. If I have to constantly hunt down new files and/or subfolders of \"Stuff\" and also mark those \"offline\" ... that's a deal breaker, as I explained above.

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Hi jwhitley, thanks for messaging the Community.

\n

 

\n

By default, on the new version of the Dropbox desktop application for Mac OS, newly added files will be online-only.

\n

 

\n

You can mark folders as available offline when right clicking them for files within those folders to also be downloaded offline.

\n

 

\n

If you have any further queries, feel free to message back.

","body@stringLength":"845","rawBody":"

Hi , thanks for messaging the Community.

\n

 

\n

By default, on the new version of the Dropbox desktop application for Mac OS, newly added files will be online-only.

\n

 

\n

You can mark folders as available offline when right clicking them for files within those folders to also be downloaded offline.

\n

 

\n

If you have any further queries, feel free to message back.

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Set all folders to \"make available offline\" on macOS","moderationData":{"__ref":"ModerationData:moderation_data:666683"},"body":"

Dropbox, make absolutely no mistake. Your \"feature\" represents a data-loss situation even if you don't lose one file.  You've lost settings on files that may have been thoughtfully made on a case-by-case basis, and you wiped that out without notice, without annotation, without any care for the preferences of your users. 

 

This was a thoughtless and lazy example of sub-par programming and design.  Your team should be ashamed of themselves and the permanent damage they have done to Dropbox's reputation. You are no longer trustworthy, you are no longer \"beloved.\"  

 

I have terabytes of unused space on my OneDrive storage that I'll be moving my mission critical files to.  I may not resubscribe to Dropbox when my current term runs out.  This is a shame, I've been a user since you first launched, and much of my default storage was gifted to me because of my recommendations that brought you new users.  I'm not a hater here, I'm a victim of your poor decisions.

 

YOU OWE US AN EXPLAINATION AS TO WHY YOU COULD NOT HANDLE THIS UPGRADE IN A PROFESSIONAL MANNER.

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And spend a few weeks trying to download tons of data let alone photos that can't be retrieved by Lightroom or Adobe bridge! VERY UNPROFESSIONAL MOVE

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