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Forum Discussion
Password Android App won't log in. "Oops! An error has occurred, please try again later."
Recently got a Pixel 7 (upgraded from 3A where everything worked fine). Dropbox is installed and logged in.
Trying to get logged in to Dropbox Passwords app. I hit the "Sign in with Dropbox" butt...
Hannah
Dropbox Staff
Dropbox StaffHey Jess51, thanks for the additional info.
What's your phone's exact Android version, please?
Do you have the Passwords app installed on other devices as well?
Hi Hannah,
It's Android 14. I have the Password app on my previous phone (Android 12, I think - it mostly worked on that).
It's Android 14. I have the Password app on my previous phone (Android 12, I think - it mostly worked on that).
- Nancy
Thanks for this info, Jess51! Did you previously receive any kind of notification to your Android 12 device, when you tried to log in to Dropbox Passwords on your new mobile phone?
Dropbox Passwords will send a notification to all the devices you’ve already connected to confirm the new device you’re trying to connect.
I’d like to see if manually confirming this will help you proceed with the sign-in.
- I have pulled the old phone out. Passwords app still seems to be working there, and there were no notifications about a login attempt. I reinstalled the app on the new phone to see if it prompted anything, but I still just get the same "Oops" message.
- Hannah
Hey Jess, can you keep the Passwords app open on your old device, when trying to login to the new one, to see if you'll get the notification prompting you to confirm the new device?
