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KWWater's avatar
KWWater
Explorer | Level 3
3 years ago

On Windows 11, I can't access photos

After upgrading to Windows 11.  I am unable to access photos through file explorer, or attache to email, it is telling me the format is currently unsupported or the file is corrupted.  Is this the upgrade or something to do with Dropbox?

Desktop and Web
desktop app
Setting up the apps
Windows OS
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi KWWater, thanks for bringing this to our attention.

    Could you provide more information about what you're experiencing? What file type are you trying to preview?

    Are these photos only within the Dropbox folder? Are you on a paid plan and using Smart Sync?

    Any other info or screenshots would be helpful!
    • KWWater's avatar
      KWWater
      Explorer | Level 3
      3 years ago

      I am seeing a view - only conflict on the bar I did not see this morning and this is a new message.  I hope you can expand the screen shots.

       

      there is an image of a file draw over the top of each document that is new.

       

       

      this is a business dropbox 

       

      • KWWater's avatar
        KWWater
        Explorer | Level 3
        3 years ago

        should I uninstall then reinstall?

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