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Forum Discussion

KWWater's avatar
KWWater
Explorer | Level 3
3 years ago

On Windows 11, I can't access photos

After upgrading to Windows 11.  I am unable to access photos through file explorer, or attache to email, it is telling me the format is currently unsupported or the file is corrupted.  Is this the up...
Desktop and Web
desktop app
Setting up the apps
Windows OS
JayGallimore's avatar
JayGallimore
New member | Level 2

Actually, synching is my problem.  Windows 11 file explorer will preview any photo file I download until it synchs with Dropbox and then there is no previewing.  I have thousands of photos synched with Dropbox none of which is previewable. Dropbox synching is changing something that prevents file explorer from previewing.  What could that be?  This is annoying and actually does not allow me to process my photos efficiently.  Maybe there is another platform other than Dropbox that is friendlier.  This used to work but suddenly did not.

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey JayGallimore - sorry to hear you're having issues with this.

 

Could you please let us know the status and version of the Dropbox desktop app as shown in your taskbar? 

 

A screenshot of how the files look as well would be much appreciated. 

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