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Forum Discussion

KWWater's avatar
KWWater
Explorer | Level 3
3 years ago

On Windows 11, I can't access photos

After upgrading to Windows 11.  I am unable to access photos through file explorer, or attache to email, it is telling me the format is currently unsupported or the file is corrupted.  Is this the up...
Desktop and Web
desktop app
Setting up the apps
Windows OS
KWWater's avatar
KWWater
Explorer | Level 3

Perhaps it is just to do with syncing.  How do I find this and force it to sync.

 

cheers

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago
The icon in Explorer indicates the Dropbox folder is on the machine, however, with the lack of icons, it could mean the app itself isn't running or syncing.

Are you able to locate the icon in the system tray?
  • surobmcd's avatar
    surobmcd
    New member | Level 2
    2 years ago

    Having the same issue.  Found the solution once, but happening again.  This specifically happens after I view photos on my phone via the dropbox app -  I get this message later if I try to view through the desk top app.  Solutions?

  • btu001's avatar
    btu001
    New member | Level 2
    2 years ago

    my windows 10 installation of Dropbox was "NOT" running at all, which was a first. I went to sys tray and found it gone. I then clicked on the Dropbox app in the start menu and it came back up in sys tray and started syncing. Weird... that has never happened. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi surobmcd, could you attach a screenshot of the error message you're getting on your device? Are these photos you've uploaded to your account via the camera uploads feature, or by uploading them manually?

  • surobmcd's avatar
    surobmcd
    New member | Level 2
    2 years ago

    Actually, I noticed that Dropbox was no longer syncing on my desktop (no icon in the desktop tray). Once I fixed this, it worked fine.  (And I was getting the same error as the original poster. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    No worries, glad to hear you were able to resolve the issue!

  • JayGallimore's avatar
    JayGallimore
    New member | Level 2
    11 months ago

    Actually, synching is my problem.  Windows 11 file explorer will preview any photo file I download until it synchs with Dropbox and then there is no previewing.  I have thousands of photos synched with Dropbox none of which is previewable. Dropbox synching is changing something that prevents file explorer from previewing.  What could that be?  This is annoying and actually does not allow me to process my photos efficiently.  Maybe there is another platform other than Dropbox that is friendlier.  This used to work but suddenly did not.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey JayGallimore - sorry to hear you're having issues with this.

     

    Could you please let us know the status and version of the Dropbox desktop app as shown in your taskbar? 

     

    A screenshot of how the files look as well would be much appreciated. 

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