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Forum Discussion

KWWater's avatar
KWWater
Explorer | Level 3
3 years ago

On Windows 11, I can't access photos

After upgrading to Windows 11.  I am unable to access photos through file explorer, or attache to email, it is telling me the format is currently unsupported or the file is corrupted.  Is this the up...
Desktop and Web
desktop app
Setting up the apps
Windows OS
KWWater's avatar
KWWater
Explorer | Level 3

should I uninstall then reinstall?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago
In the screenshots, I don't see any Dropbox icon, nor are there any sync icons on the files. 

Is the app running in the background in the system tray? Try reinstalling the app, without uninstalling it first, from this link.
  • KWWater's avatar
    KWWater
    Explorer | Level 3
    3 years ago

    I have clicked into my dropbox which is pinned to my file explorer where it has been for the last 6 years.  I will see if I can get another shot.  I have changed nothing else.

    • KWWater's avatar
      KWWater
      Explorer | Level 3
      3 years ago

      You will find in image  2 and I think 3, file explorer is open, you can see the dropbox symbol and where it is highlighted is the file I have opened.  I do not open dropbox in my brower as I attach documents and photos to emails constantly so access through explorer is easier.

      • KWWater's avatar
        KWWater
        Explorer | Level 3
        3 years ago

        Perhaps it is just to do with syncing.  How do I find this and force it to sync.

         

        cheers

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